Xbox live rewards points not migrated

good morning, i have ordered a gift card 5€ With my gems but i not received nothing. In addition, my xbox live reward point and my gems has not been migrated to the new microsoft rewards program. Why?

:)

 

Xbox Live Rewards

Xbox Live Rewards has migrated along with your points to Microsoft Rewards: Microsoft Rewards - Kostenlose Prämien sammeln

This page has a lot of details about the program if you have any questions: https://support.microsoft.com/en-us/products/microsoft-account?category=rewards

 

Points not being awarded

Hello Butterfigers217,

Your region is not a valid Xbox Live Rewards region. It sounds like you may have confused our program with the Microsoft Rewards program, as your region was migrated back at the end of September. Furthermore, we see that you earned more than that amount
before your Xbox Live Rewards account was migrated. Since the Microsoft Rewards program is a separate program, we are not informed on their policies. You should reach out to their support team via the Microsoft Rewards website. Your Credits were deposited
before migration. This was mentioned in your migration email, a pop-up on the Xbox Live Rewards page, and on Microsoft Rewards (Microsoft Rewards - FAQs zum Wechsel von Xbox Live Rewards zu Microsoft Rewards).

 

For help with the Xbox Rewards program, you will need to post in the Xbox Rewards support forum.