xbox live rewards not transferring to microsoft rewards?

DiegoFuego19 · May 14, 2018

I redeemed my gems on 5/9 to transfer over to my Microsoft account. Some show on my xbox rewards page as claimed, some show as deposited, and some show as redeemed. Are these points ever going to transfer to my Microsoft rewards? I have yet to get a response
when emailing support

:)

xDevi1sRejecTx · May 14, 2018

Microsoft Rewards Issues

Has anyone had an issue with your stats not transferring from xbox rewards to Microsoft rewards.

SombreDuke27 · May 14, 2018

Xboxlive rewards

The pionts from xbox live rewards are not transferring into my account and it's been over a week I asked for them to redeem

Smwutches · May 14, 2018

They would be scheduled to be deposited at the end of the month.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month.

XBLRewards8 · Nov 3, 2018

Hello,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Smwutches

For help with the Rewards program, you'll need to post in the Xbox Rewards Program Questions support forum.

The Xbox Rewards program and Microsoft Rewards program are 2 separate programs, so it's not just the name changing. Offers from the Microsoft Rewards program are different. You'll earn Microsoft Rewards points for completing them and can use those points
to redeem gift cards (for Live, Xbox, Amazon, etc.). Any credits you have pending on the program should be deposited this month. Otherwise, they will be transferred to the Microsoft Rewards program as their points.

Kixylix

I had 8,500 MyVIP credits sitting for a month doing nothing, but I was happy to let them move to Microsoft Rewards.

It's now June 18, Microsoft have shut down access to Xbox Live Rewards (so I now have no proof of credit balance) and the points have not transferred to Microsoft Rewards.

XBLRewards8

Hello Jakobs,

Your region is not eligible for Xbox Live Rewards, so it is not possible to earn any Credits from us. Your region is a part of the Microsoft Rewards program. This migration to the Microsoft Rewards program appeared as popups on all Australian users Rewards
page for the past three months, and was also communicated to your billable account email. As outlined in those communications, all your Rewards Activity was transferred to the Microsoft Rewards program, and your Credits were immediately deposited.

XBLRewards8

Hello Null Logic Nova,

It is no longer possible to change the region of your Xbox Live Rewards account, since we have disabled new user registrations for your region. If you choose not to change your region, your deposits will continue to fail, and your Credits will remain in
your Xbox Live Rewards account. Since these Credits will still be in your account at the time of the transition, these funds will be converted into Microsoft Rewards points:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?

...

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making
the transition to Microsoft Rewards.

Since Xbox Live Rewards is ending, your Xbox Live Rewards account will be closed. However, we will transfer over any MyVIP progress you may have had, which are associated with certain benefits in Microsoft Rewards:

What will happen to my MyVIP Star Rank in Microsoft Rewards?

MyVIP Star Ranks are not part of the Microsoft Rewards programme. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period until
31 December 2018. Click here to learn more.

Note that we are referring to opting out of Xbox Live Rewards. If you opt out of Xbox Live Rewards you will immediately close your account and that information will not be transitioned to Microsoft Rewards, and your pending funds
will be scheduled for a deposit that will occur by the time of the transition to Microsoft Rewards for your region.

Smwutches

I thought it was the other way around that xbox rewards was turning into Microsoft rewards.

Na, what we using here are called "Live" rewards, the other one is called Xbox rewards/Microsoft rewards(what we bout to switch to).

Actually this is the Xbox Live Rewards program. What it is being switched to is Microsoft Rewards. There is no Live Rewards.

xbox live rewards not transferring to microsoft rewards?