Xbox live rewards issue

I cannot get my rewards... I'm getting this message: Your deposits are not going through! Please ensure the invoicing information listed in your Microsoft Commerce account is correct by clicking the button below.

I check and everything is fine. Please help.

:)

 

Rewards Order Declined

Hello CulpableOrc433,

This forum is for Xbox Live Rewards program issues. Since you are not a Xbox Live Rewards member, this sounds like a Microsoft Rewards issue, which is a separate program. You would have to contact their support for assistance with this issue, via a link
on the Microsoft Rewards page.

 

why must I post here ???

Hello Demonic Cage,

This is the forum for the Xbox Live Rewards program. We are the contact for Xbox Live Rewards issues. If you were forwarded here due to a Xbox Live Rewards issue, it is because we are the best available contact for answering, investigating, and otherwise
tracking down problems with the Xbox Live Rewards program.

 

Hello kaninox,

We cannot complete a deposit of MXN from your Mexican Rewards Account into your Irish Microsoft Account. That account will only accept deposits of EUR.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not a recent registration date, then your account has not yet been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old
account to your new one.