xbox live rewards funds missing/not deposited

Doomweaver55 · Apr 1, 2018

I have had 20,250 reward credits since 3/20/2018 and was expecting the deposit on the 30th but got nothing, the rewards page still says I have the credits even though the currency has not been deposited to my account when it should have been, plz help

:)

Smwutches · Apr 1, 2018

Xbox Rewards refunded?

Rewards deposits are shown on the billing site as a refund to your account, not taken away from your account. If your transactions do not show you using the funds, or it does show some funds being removed, you will need to contact Xbox support and speak
to billing. Contact Us | Xbox Support The Rewards program does not have access to those funds once they have been deposited.

XBLRewards8 · Apr 1, 2018

Funds not Deposited

Hello King of Classy,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your 50,000 Credit event occurred later than your other Credit events, it was not deposited in the mid-month deposit cycle. Since it was placed as pending on the 4th, it will be deposited in the end of month deposit cycle.

Smwutches · Apr 1, 2018

They would be scheduled for the deposit on April 12.

Credits are deposited by the following 15th or 30th of the month after you get to 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

Smwutches

They would be scheduled for the deposit on April 12.

Credits are deposited by the following 15th or 30th of the month after you get to 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
by the 15th of the next month.

Murphs-A47006C9-2185

Also, refunds usually show up as a negative balance. So if it says you received a deposit of "Xbox Live Rewards Deposit: $-53.80" that means they credited your account and added those funds (it's counter intuitive as you feel the funds are ADDED "+").

However, as Smwutches said once the credits are deposited it is an issue with Xbox Billing and you need to continue to pressure them.

Smwutches

If it was an Xbox gift card, you don't receive a code. The funds are automatically deposited into your account. You can check http://account.microsoft.com to see if it shows the funds being deposited.

Otherwise, there is an order history on the redemption page for the Rewards site. Check there to see if it shows the redemption. It'll either give the option to resend the funds or it will list a code. If the redemption doesn't show there, or you still don't get the funds, contact Microsoft Rewards support via the contact link at the very bottom of the Rewards site.

Mister Beep

Hey there!

While signed into Microsoft Commerce, look for any Xbox Live Rewards Deposits from the week of November 17th, 2016 (11/17/16). If you see a rewards deposit from that week, that means you're set.
If you do not have access to the funds now, and you've had purchases made after the deposit, that may indicate that the rewards credit was already used.

Keep us posted!

Smwutches

Rewards deposits are shown on the billing site as a refund to your account, not taken away from your account. If your transactions do not show you using the funds, or it does show some funds being removed, you will need to contact Xbox support and speak
to billing. http://support.xbox.com/contact-us The Rewards program does not have access to those funds once they have been deposited.

xbox live rewards funds missing/not deposited