xbox live rewards email saying I have an issue with my account?

Hello Azrael66,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello Zi0r,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello luizavale,

Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location.

Still no email yet... although i did receive an email from Xbox Live Rewards letting me know my rewards membership account was now active, so i know the email is viable and where to look for the code email. I just still havent got it yet.

I still have hope though.

Thank you for such a prompt response. I neglected to say that I did try to delete/change my Xbox live email to add my Hotmail email. This did not work as I have used it on my PC to set up this account and therefore I get an error on the Xbox saying
that the ID I am trying to use is associated with another Xbox ID. Therein lies the issue. How do I delete this account so I can use the email attached to it on my Xbox account? Also I can't delete the Xbox live account as I went "gold" with that account.
Can "Gold" status be transferred to the account? If it can then that may be a solution to this issue.