Xbox Live Rewards Email - Problem with Account

No message on LIVE.



Since the promotion I have changed my preferred email and it has caused some problems with not getting emails from Xbox Rewards. Xbox Rewards support said I can't do anything to change that so I would assume the same problem is there for other Xbox offers.
No email in the junk folder of either email accounts by the way.



I liive in the Eastern United States.

Hello brianone1,

Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
to match your Xbox Live Rewards location.

Here are instructions on how to change it -
support.xbox.com/.../manage-live-id.aspx

It will update itself on the Rewards program, however it won't be instant.

Will I still receive Xbox LIVE Rewards Points if I change my Windows Live ID (email)?

A. Yes. If you migrate your Xbox LIVE Rewards account to a new Windows Live ID (email), there may be up to a 96 hour delay before you can log into Xbox LIVE Rewards with your new email. You may even be prompted to re-register – just ignore this request,
but it will not hurt if you re-register. If you attempt to log in with your new email but Xbox LIVE Rewards does not recognize you, you can always check on your points using your old email. Rest assured, once the migration is complete, your points will be
moved, and you will be able to access the information with your newly linked email.

I have the same problem with cashed in gems for MS gift cards. Gems removed from account, but no emails, no confirmations, not balance change.

I need to find a way to contact xbox rewards live about this.

Hello Trihexagonal,

As communicated since March, Xbox Live Rewards members from Australia have been migrated to the Microsoft Rewards program. This was communicated in a popup on the Rewards page, and in an email to your billable account email. More details on this migration
can be found at (http://getrewarded.microsoft.com/explore/xbox-to-ms-rewards-faq?mkt=en-au).