Xbox Live Rewards Credits Not Deposited into Microsoft Account

Hello DopeMelXL,

Since we only deposit around the middle and end of the month, since you requested your deposit on the first this month, it will be a part of the mid-month deposit. Regarding the last deposit, from the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Hello robinwilson16,

We see that due to an issue with your Microsoft Account having multiple payment accounts, our deposit process could not determine a proper Microsoft Payment Account, and was unable to complete a deposit. The Xbox Live Rewards program is only allowed to
attempt transactions with Microsoft Payment Accounts, which means it cannot interact with other types of payment accounts like a PayPal or Credit Card. If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted
out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose
from the Microsoft Rewards catalog.

Hello VHS DEATH FORCE,

If you have changed your Czech Microsoft Account region to match your Rewards Account region, you will be a part of the upcoming end of month deposit. Recent data policy changes have resulted in us being unable to currently see your Microsoft Account region.
Furthermore, as stated in the FAQ for Vault Credits, we recommend not selecting Vault Credits as an option if you are currently experiencing a deposit issue. However, also as stated in the FAQ, your Credits will be converted to Microsoft Rewards Points if
we are unable to deposit at the time of the final transition:

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Since this issue only affects your Xbox Live Rewards account, and Microsoft Rewards does not do deposits in the same way, it will not affect your Microsoft Rewards account.

Hello brianone1,

We currently see that your previous deposit failed due to a currency mismatch issue between your UK Rewards Account and your US Microsoft Account. However, due to recent data policy changes, we can not currently see your current Microsoft Account region
settings. If you have successfully changed your Microsoft Account region, then your deposit should no longer have a currency mismatch issue.

We do not contact users after the transition. While there will be a deposit of any un-deposited (pending) Credits, we will not be in communication for that process. The deposits will be processed automatically, and would appear on your commerce page (https://commerce.microsoft.com/) similarly
to other Xbox Live Rewards deposits (a refund with a negative amount). However, you are correct that this should result in a deposit of those funds. If you would like your deposit as currency, and not Microsoft Points, then you may wish to pursue this option.
Note that as stated in the FAQ, if we are unable to complete a deposit, any pending Credits will be converted into Microsoft Points. This opt out deposit should occur around the time your region is fully transitioned to Microsoft Rewards.

If you resolve your issue, your deposit will complete successfully. Otherwise, you will receive an error notice on your statement email, similar to before. If your currency mismatch issue has not been resolved by the time of the transition, your Credits
will be converted to Points, as mentioned in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.



Since the Microsoft Rewards program is separate from Xbox Live Rewards, we do not have any insight into how their program operates. However, since they do not seem to have the same Credit deposits as currency as our program does, this currency mismatch issue
will unlikely persist in the same way on your Microsoft Rewards account.

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in.

From the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.