Xbox Live Rewards credits are not being deposited in my account.

Hello VHS DEATH FORCE,

If you have changed your Czech Microsoft Account region to match your Rewards Account region, you will be a part of the upcoming end of month deposit. Recent data policy changes have resulted in us being unable to currently see your Microsoft Account region.
Furthermore, as stated in the FAQ for Vault Credits, we recommend not selecting Vault Credits as an option if you are currently experiencing a deposit issue. However, also as stated in the FAQ, your Credits will be converted to Microsoft Rewards Points if
we are unable to deposit at the time of the final transition:

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Since this issue only affects your Xbox Live Rewards account, and Microsoft Rewards does not do deposits in the same way, it will not affect your Microsoft Rewards account.

Hello DopeMelXL,

Since we only deposit around the middle and end of the month, since you requested your deposit on the first this month, it will be a part of the mid-month deposit. Regarding the last deposit, from the transition FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

Hello KillerWade,

The internal issue with the data stored for your account is part of an ongoing issue that is in the process of being resolved. The deposits you occasionally see is the result of our other team deploying attempts to fix the issue, and not the result of any
manual action. At the moment, we have not received an estimate on when this problem will be fully resolved. We apologize for the inconvenience. Regarding what will happen to any deposits after the migration, from the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.

For help with Rewards program offers, you'll want to post in the Xbox Rewards Questions forum.

Rewards credits are not like Microsoft Rewards points. The credits are deposited directly into your Xbox account as currency.

Thanks, that's mean for 50,000 rewards credits they will be directly deposited as USD $50 to my account? (I'm in the US)

Hello Me Crog,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
It appears that our system has marked a business payment account as your primary account for deposit, and therefore a deposit cannot be completed, since we cannot perform actions on business payment accounts. Since our systems sees you as a invalid customer
type due to your business payment account being flagged, the deposit cannot complete. This is an issue that we have escalated and are working on resolving with another team since we are not able to fully access the database containing billable account information.
At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

If your issue is not resolved before the transition, these Credits will become Microsoft points instead, as stated in the FAQ:

What about my current Xbox Live Rewards Credits and MyVIP Gems balance?



If you have any pending Rewards Credits in your Xbox Live Rewards account on May 31, 2018, or if you are expecting your MyVIP deposit for purchases made in May 2018, Xbox Live Rewards will convert them into your local currency and deposit them in your
Microsoft account by the end of June 2018. You will then have 1 year to spend that currency on digital items from the Microsoft Store.


If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. See the next question for when to expect your Rewards Credits and MyVIP Gems if you have opted-out of making the
transition to Microsoft Rewards.