Xbox live rewards credit not received

Ahmed Negad · Jun 19, 2017

Hey there I bought some of the items stated in the

PREPARE FOR YOUR JOURNEY
section of the rewards hunters and still the reward points are not shown in my account please advise

:)

jbea111 · Jun 19, 2017

xbox live rewards

i have not received reward credits since 2014 with the exception of survey rewards. I have purchased movies,games,shows,xbox live,ea access,xbox gamer pass,ect....why am i not receiving credits

Lord Liante · Jun 19, 2017

Problem with my Xbox live Rewards

Hello,

I've received a mail from Xbox live rewards about a problem to transfert my credits.

I have not the button under "rewards sold" to transfert my "rewards points" to "microsoft credits".

Thanks,

XBLRewards8 · Jun 20, 2017

Hello Ahmed Negad,

Apologies for the inconvenience. There is currently an error preventing that portion of the offer from completing. We are currently working with our platform team on resolving this issue. You should see the Credits by the end of next week, at the latest.

XBLRewards8

Hello kelvinmorcill0,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

XBLRewards8

Hello MindFlayer1983,

From the FAQ:

I was referred by an Xbox Live Rewards Gold member and purchased an Xbox Live Online Gold membership. I'm also an Xbox Live Rewards member. When can I expect to receive my 5,000 Rewards Credits?

To receive your 5,000 Rewards Credits, you must join Xbox Live Rewards and upgrade your Xbox Live account to Gold Online membership within 14 days of receiving the referral and retain your Gold membership for at least 30 days. If you meet all these requirements,
Credits may take up to 45 days to be deposited into your Microsoft account.

We see that you were referred August 2nd, and that the Credits for that referral have been pending since September. You can see these pending Credits on your MyRewards page.

XBLRewards8

Hello MRGoodKat2k10,

Since you are not a Xbox Live Rewards member, you did not receive Credits for that offer.

XBLRewards8

Hello Intruder2784,

We do not see a post for this gamertag on this forum. Keep in mind that the only place to receive support for the Xbox Live Rewards program is the Xbox Live Rewards Questions forum with a "Support" post type.

The December offer (A Rewards Story) required the completion of all three chapters in order to receive Credits. You completed "Past" (Halo 5) and "Present" (Maze Runner, Bad Moms, Warcraft, etc.) but since you did not complete the "Future" chapter, you did
not complete the offer, and therefore did not receive offer completion Credits.

XBLRewards8

Hello ZOHAN FURILAX,

Unfortunately, we cannot cancel a user's request to cancel their account. However, since your region is becoming Microsoft Rewards, you will receive a deposit of any pending Credit at the time of the final transition to that program, as stated in the FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?

Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the programme rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits
in their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.

Xbox live rewards credit not received