Xbox live Rewards billing info stuck

Discus and support Xbox live Rewards billing info stuck in XBoX Rewards & Social to solve the problem; My billing info is ok , i cant get the credit back , need some help , ill waiting for your answer. 425ea073-6851-4252-b821-e9b71912dcf7 Discussion in 'XBoX Rewards & Social' started by LoStPwNd, May 22, 2017.

  1. LoStPwNd
    LoStPwNd Guest

    Xbox live Rewards billing info stuck


    My billing info is ok , i cant get the credit back , need some help , ill waiting for your answer.

    :)
     
    LoStPwNd, May 22, 2017
    #1
  2. sprintMT
    sprintMT Guest
    Xbox live rewards not being deposited

    My Billing info is up to date and my Xbox Live Rewards are not being deposited into my Xbox live account.
     
    sprintMT, May 22, 2017
    #2
  3. My billing info is correct but Xbox live reward is saying it's needs to be made sure it's correct

    Xbox live reward is saying it can't deposit my credit in my account cause my billing info needs to be correct but it is
     
    CourtlyBoar7113, May 22, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox live Rewards billing info stuck

    Hello LoStPwNd,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, May 22, 2017
    #4
  5. XBLRewards8 Win User

    Xbox live Rewards billing info stuck

    Hello LoStPwNd,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. Papin Faizal Win User

    Indonesian region.

    The link is dead. Another link?

    And how to buy MSP and PC game in Xbox LIVE? Because I can't buy it due to got stuck at Billing Info.
  7. XBLRewards8 Win User

    transfer emails

    Hello ThreeShotSolid,

    We use your billing email for all Xbox Live Rewards communication. To change this address, you will have to change your billing email from your Microsoft Account (https://account.microsoft.com/profile/).
    It will be under the "Edit your billing info" option.
  8. XBLRewards8 Win User

    Glitched Account

    Hello Djames4200,

    We use the billing email for your account to send emails. You can change this information by going to the commerce page at (https://account.microsoft.com/), selecting "Edit your billing info", and then changing
    your billing email from that screen. Also, we use Xbox 360 data for your gamerpic. If you would like to change this picture, you will have to do so from a 360 console. None of this would prevent you from earning Rewards. The "My Account" you are referring
    to is likely for the Microsoft Rewards program, not Xbox Live Rewards.
  9. Papin Faizal Win User

    Indonesian region.

    Yep, that's right. How?

    My Billing info region is stuck at UK, I can't edit it.
Thema:

Xbox live Rewards billing info stuck

Loading...
  1. Xbox live Rewards billing info stuck - Similar Threads - live Rewards billing

  2. Xbox rewards app, says to update console location. I live in UK and system is set for UK

    in XBoX on Windows
    Xbox rewards app, says to update console location. I live in UK and system is set for UK: Everytime I try to use xbox rewards app, it says to update consoles location. I live in UK and system is set to UK. I've lost a 50 week streak due to this fault, been like this for 5 days now...
  3. 1 year Xbox Live Gold Membership Reward Gone?

    in XBoX Sales and Promo
    1 year Xbox Live Gold Membership Reward Gone?: Every year I have saved my points to get the 1 year Xbox Live Gold Membership. I always have that set as my goal and I was just looking and noticing that it's not there. Did they take this away?...
  4. One year live gold reward via points?

    in XBoX Sales and Promo
    One year live gold reward via points?: What happened to the one year live gold reward in points? It was there earlier this year and I was working toward this year and not it is not. 7ecc7ff6-b98d-4449-9fb6-d9b8844a2e2f
  5. Xbox Live Gold Reward

    in XBoX Sales and Promo
    Xbox Live Gold Reward: If I have xbox live on a yearly subscription and I redeem it with my points does it simply add on to the time I had? 7d6cb74a-50b3-4c07-9c51-2b940cd33d6e
  6. One Year Xbox Live Gold Membership by redeeming Microsoft Reward Points

    in XBoX Sales and Promo
    One Year Xbox Live Gold Membership by redeeming Microsoft Reward Points: My goal was set to redeem my Microsoft Reward points for a One-year Xbox Live Gold Membership, and it disappeared sometime in the last few days. How can we get this back as an option?? This has...
  7. I used my Bing points for 12 months live Xbox subscription reward but cannot redeem code I...

    in XBoX on Consoles
    I used my Bing points for 12 months live Xbox subscription reward but cannot redeem code I...: As the title says. I get a text saying "Hold off extending this right now" on the screen. Then it says something that I'm at my limit and it could take two to five years? So what does that mean? I...
  8. Reward Points & Xbox Live Membership

    in XBoX Games and Apps
    Reward Points & Xbox Live Membership: Can i share my xbox live membership with family members ? If so how ? Also if i have xbox live or a month how do i share with my family ? HELP O and y caant i use my microsoft balance to purchase...
  9. I have not received Octobers Xbox Live and Game pass quest reward

    in XBoX Games and Apps
    I have not received Octobers Xbox Live and Game pass quest reward: Hello. It is past the 4-6 weeks after the promotion has ended and I still have not gotten a message from Xbox Live with any reward yet. The Xbox Live quests is to play Trove, Livelock, and...
  10. Need to redeem Xbox live reward points

    in XBoX Games and Apps
    Need to redeem Xbox live reward points: I have purchased a lot of games digitally from the Xbox store and now that you guys have the rewards program on Xbox I was wondering if I could possibly get some of the points from the recent...

Users found this page by searching for:

  1. account.microsoft.com/services/xboxlive/billing