Xbox Live Rewards aren't being deposited

Discus and support Xbox Live Rewards aren't being deposited in XBoX Rewards & Social to solve the problem; I have over 50,000 points accrued and keep getting a message saying my info needs to be updated. All the information has been confirmed as correct.... Discussion in 'XBoX Rewards & Social' started by ShadowedVale, Feb 17, 2017.

  1. ShadowedVale
    ShadowedVale Guest

    Xbox Live Rewards aren't being deposited


    I have over 50,000 points accrued and keep getting a message saying my info needs to be updated. All the information has been confirmed as correct.

    :)
     
    ShadowedVale, Feb 17, 2017
    #1
  2. KxScorpion
    KxScorpion Guest
    Xbox rewards

    For some reason the points from Xbox live rewards aren't being deposited in to my account please tell me why
     
    KxScorpion, Feb 17, 2017
    #2
  3. Infamous925
    Infamous925 Guest
    Rewards Credits not converted to currency

    For some reason my Xbox Live rewards credits aren't being deposited into my account in the form of my local currency and I want them to be.
    Usually it's either automatically deposited when you reach a certain amount (which I am well above), or you can manually request a deposit. But for some reason it wasn't automatically deposited and I can't request a deposit either.
     
    Infamous925, Feb 17, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Xbox Live Rewards aren't being deposited

    Hello ShadowedVale,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Feb 20, 2017
    #4
  5. XBLRewards8 Win User

    Xbox Live Rewards aren't being deposited

    Hello ShadowedVale,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. XBLRewards8 Win User

    Rewards Credits aren't being Deposited into My Account

    Hello ChickenLemming,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  7. XBLRewards8 Win User

    Xbox live rewards not being deposited

    Hello sprintMT28,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. FACELESSICE Win User

    Earning Microsoft Points for Gold renewal

    Deposits from the Xbox LIVE Rewards program occurs around the 15th and 30th of each month. Deposits from the Program are in batches of 100 Points or more. Rewards Points deposits are labeled as Points Added or Rewards. The Microsoft Billing site will not
    list out the specific Rewards opportunity that has been deposited. From there, the total amount of Rewards Points deposited should add up with the amount of awarded Rewards Points listed on the Xbox LIVE Rewards site. This is from the rewards rep. Here is
    a link to the forum

    forums.xbox.com/.../29.aspx
  9. Hammbonez417 Win User

    Xbox live rewards deposit

    I've received the same thing. I've received a "$10 xbox live rewards deposit," and two "$5 xbox live rewards deposit." I thought this was kind of odd, as I did not request these. Also it states on the transaction record that these "deposits" are also "refunds." Weird!!!
Thema:

Xbox Live Rewards aren't being deposited

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