Xbox Live Rewards are not being added to account

Hello SparklingMango,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.

my reward points for monthy subsriptions are not being added to my xbox live rewards amount since 2014 when i last used my xbox 360 . i have a xbox one now and been getting live gold subs for the last 6 months so microsoft need to sort this out username
xbox live account

Hello FlaredCrib198,

We see that the jontalope gamertag still is associated with your "old" email. This account (FlaredCrib198) was the one created for your the email you claim is associated with the jontalope gamertag. Therefore, your Rewards emails with your recent Credit
gains are being sent to your "old" email.

Hello HALO CLONE 1,

We do not see any Rewards Credits ever being added to your account. This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team
via the Microsoft Rewards website.

Hello jambasman,

Apologies for the inconvenience. Since you have used a Microsoft Payment Account in multiple different regions, our deposit process is unable to complete due to being unable to determine which of these Microsoft Payment Accounts is valid. If Xbox Live Rewards
is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards
points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.