Xbox live rewards account suspended for some reason

I have confirmed my singapore personal info is correct. Why is my xbox live rewards suspended?

Kris

:)

 

Xbox live rewards account suspended for some reason

Hello Kris not Chris,

As mentioned in your previous post,

If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

However, I see that since the time of your posting, your registration has completed, and you are now re-enrolled into the program. We have transferred your old pending Credits, and you should see them show up in the next few days.

 

Xbox live rewards account suspended for some reason

Hello,

I was instructed to cancel my rewards account and re-activate it so that its in the right region and i can collect my rewards again. it now says:??? as my join date so how can i re-activate my rewards account and get my credits trasnfered.

Thank you!

kris

 

Hello Kris not Chris,

Since you registered and created a Canadian Rewards Account, we cannot complete a deposit of CAD into your Singaporean Microsoft Account, which only accepts SGD.

This means that in order to resolve this issue, you have two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.