Xbox Live rewards account has been reset

Hello YeahItsJohn97,

We see that we received your recent registration yesterday. However, we are still currently processing your recent gamertag change, so your account may experience some issues loading your new account while that information is processed. Apologies for any
confusion.

is it your Xbox Live that has been suspended or your MS Rewards?

if it is your MS Rewards that has been suspended, go to https://account.microsoft.com/rewards/, scroll to the bottom and click on the link for Contact Microsoft Rewards
Support.

Hello Joaquin,

Thank you for bringing this issue to our attention. We're sorry to hear that Microsoft has not been sending birthday wishes and gifts. The

Microsoft Rewards system has been implemented to replace Xbox Rewards. The Microsoft Rewards system can be used to purchase Xbox Live Gold as well as other eligible items. If you would like to express the idea of giving birthday rewards, we recommend posting
on our
Xbox Ideas website. We hope this helps!

Hello Strabeon,

We see that you have never been a Xbox Live Rewards member, so it would not be possible for you to have funds in a Xbox Live Rewards account. Additionally, Microsoft support has no control over Xbox Live Rewards accounts. It sounds like
you most likely received a refund that the customer service representative placed under our program's name into your Microsoft Account as currency. You can review commerce activity from your commerce page at (https://commerce.microsoft.com/).

Hey there,

We have verified this reward has already been sent to your account. Please check your Xbox Live message history with 'Xbox Live'. Just in case, I have sent you an Xbox Live message with further information.

Thanks for posting!