Xbox Live Reward migrating to Microsoft Reward

Starting in June, Xbox Live Reward is migrating to Microsoft Reward. But the thing is my Microsoft reward is suspended and I don't know why. Is this going to affect my account? Am I still be able to get the full xbox experience? Am I still be able
to use my account since it the same email for both services? I don't want my xbox live experience and reward to stop because of my Microsoft Rewards is suspended.

:)

 

There seems to be an issue with your account

Hello r3Kayn,



Your deposit was prevented due to a mismatch between your British Rewards Account region and your Slovakian Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog. Note that Slovakia is not a Xbox Live Rewards eligible country, either.

 

Transition from XBOX rewards account to a suspended Microsoft rewards account

I have been a loyal microsoft and Xbox customer for years with an active xbox gold membership for almost 2 years now.

A few years ago my Microsoft Rewards account was suspended.

Now that XBOX rewards account is migrating/merging with Microsoft Rewards account, I am loosing access to the rewards program.

Is there a way to restore my Microsoft rewards account in good faith so that I can continue enjoying my XBOX experience?

Thank you

 

Hey ZeroTrickster,

For any questions about your Microsoft Rewards Account after the transition, you should reach out to Microsoft Support via the link in the transition FAQ:

Where do I go to get help, more information, or to give feedback?

• If you have feedback about Microsoft Rewards, please send us an email at L: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***.
• If you need any help with your account after it transitions to a Microsoft Rewards account, contact us.
• For additional information about the transition and your Xbox Live Rewards account, you can reach out to us on our dedicated Xbox Live Rewards support
  forum or on Twitter @XboxLiveRewards.
• For more information about the Microsoft Rewards program, click here.

Unfortunately, since this forum is for Xbox Live Rewards issues, we are not informed on any Microsoft Rewards Account issues, since that program is currently separate.