Xbox live renewed and still not connecting

Discus and support Xbox live renewed and still not connecting in XBoX Games and Apps to solve the problem; Please can someone advise what we need to do. Live stopped working yesterday we checked our accoung and it appeared to have run out, but we had had no... Discussion in 'XBoX Games and Apps' started by xd SunkenMoon, Sep 22, 2018.

  1. Xbox live renewed and still not connecting


    Please can someone advise what we need to do. Live stopped working yesterday we checked our accoung and it appeared to have run out, but we had had no warning notices of this, is this normal? My mum purchased a annual subscription yesterday about 8.30
    am and still it is not connecting. We read on forums this could take up to 24 hours, but this morning still nothing. We have restarted the console and checked the network connection, all fine. I just want to play Fortnite and cant. Any advice would be welcome.

    :)
     
    xd SunkenMoon, Sep 22, 2018
    #1
  2. RD PAPI 420
    RD PAPI 420 Guest
    xbox live account

    my account was suspended today.. i just renewed my xbox live account and i need help connecting back online
     
    RD PAPI 420, Sep 22, 2018
    #2
  3. SURFFISH3R
    SURFFISH3R Guest
    Just renewed Gold.....

    Hello, i just renewed Gold for a month. It still says the profile cannot play on Xbox live still. My other accounts have no problems connecting to live. Could someone let me know what to do next. Thank you.
     
    SURFFISH3R, Sep 22, 2018
    #3
  4. CrazY1985
    CrazY1985 Guest

    Xbox live renewed and still not connecting

    Check commerce.microsoft.com and click the subscription tab.

    See if it is active there.

    If so, remove your account from the console and redownload it
     
    CrazY1985, Sep 22, 2018
    #4
  5. Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?
     
    xd SunkenMoon, Sep 22, 2018
    #5
  6. XBF Lance J
    XBF Lance J Guest
    Hey Sunkenmoon,

    Removing your account will not affect your achievements or overall progress within games so don't worry about losing your Fortnite skins or V-bucks. Now if for whatever reason this doesn't work, feel free to visit our Customer
    Support
    page and setup a call or live chat.
     
    XBF Lance J, Nov 2, 2018
    #6
  7. XBF Lance J Win User

    Xbox live renewed and still not connecting

    Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?
    Hey Sunkenmoon,

    Removing your account will not affect your achievements or overall progress within games so don't worry about losing your Fortnite skins or V-bucks. Now if for whatever reason this doesn't work, feel free to visit our Customer
    Support
    page and setup a call or live chat.
  8. xd SunkenMoon Win User

    Xbox live renewed and still not connecting

    Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?
  9. CrazY1985 Win User

    Xbox live renewed and still not connecting

    Check commerce.microsoft.com and click the subscription tab.

    See if it is active there.

    If so, remove your account from the console and redownload it
  10. FS RelOaDZ Win User

    Need help with xbox live membership!

    I cannot connect to xbox live though and the subcription couldn't of been renewed because the credit card that was assigned to my xbox live had expired, so it couldnt of renewed?
  11. taidara Win User

    xboxlive

    Xbox Live Gold subscription is required to play titles online.

    If you're currently connected with an Xbox Live Gold trial membership, and haven't turned off automatic renewal, your trial membership will automatically renew into a paid membership that renews monthly by default.

    How to get started with Xbox Live:
    http://www.xbox.com/live
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Xbox live renewed and still not connecting

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