Xbox live renewed and still not connecting

xd SunkenMoon · Sep 22, 2018

Please can someone advise what we need to do. Live stopped working yesterday we checked our accoung and it appeared to have run out, but we had had no warning notices of this, is this normal? My mum purchased a annual subscription yesterday about 8.30
am and still it is not connecting. We read on forums this could take up to 24 hours, but this morning still nothing. We have restarted the console and checked the network connection, all fine. I just want to play Fortnite and cant. Any advice would be welcome.

:)

RD PAPI 420 · Sep 22, 2018

xbox live account

my account was suspended today.. i just renewed my xbox live account and i need help connecting back online

SURFFISH3R · Sep 22, 2018

Just renewed Gold.....

Hello, i just renewed Gold for a month. It still says the profile cannot play on Xbox live still. My other accounts have no problems connecting to live. Could someone let me know what to do next. Thank you.

CrazY1985 · Sep 22, 2018

Check commerce.microsoft.com and click the subscription tab.

See if it is active there.

If so, remove your account from the console and redownload it

xd SunkenMoon · Sep 22, 2018

Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?

XBF Lance J · Nov 2, 2018

Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?
Click to expand...

Hey Sunkenmoon,

Removing your account will not affect your achievements or overall progress within games so don't worry about losing your Fortnite skins or V-bucks. Now if for whatever reason this doesn't work, feel free to visit our Customer
Support page and setup a call or live chat.

XBF Lance J

Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?

Hey Sunkenmoon,

Removing your account will not affect your achievements or overall progress within games so don't worry about losing your Fortnite skins or V-bucks. Now if for whatever reason this doesn't work, feel free to visit our Customer
Support page and setup a call or live chat.

xd SunkenMoon

Thanks . Yes checked that and it is showing as active, but i don't want to remove my account as won't I lose everything i have achueved in Fortnite?

CrazY1985

Check commerce.microsoft.com and click the subscription tab.

See if it is active there.

If so, remove your account from the console and redownload it

FS RelOaDZ

I cannot connect to xbox live though and the subcription couldn't of been renewed because the credit card that was assigned to my xbox live had expired, so it couldnt of renewed?

taidara

Xbox Live Gold subscription is required to play titles online.

If you're currently connected with an Xbox Live Gold trial membership, and haven't turned off automatic renewal, your trial membership will automatically renew into a paid membership that renews monthly by default.

How to get started with Xbox Live:
http://www.xbox.com/live

Xbox live renewed and still not connecting