Xbox Live Renewal

I don't see a Xbox Billing support forum so if someone knows its location could you please hyper link it for me. If not, any help with this issue would be appreciated. Both of my Xbox Live accounts renew in February however this year they appear to have
auto-renewed to a cancelled credit card. Has this happened to anybody else? All I got was m auto-renewal e-mail and I'm still gold on both accounts. The transactions do not appear on my old or any of my new credit cards. Strange

:)

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Auto-Renewal

Hello!!! for automatic renewal, you must add a credit card to your account and buy xbox live gold xbox live and so do your first bill you the renewal will always remembering to cancel the automatic renewal automatica.voce should contact support xbox live
hugs

 

You need to call support for billing issues.

If microsoft have renewed the subs but cannot get the payment they will suspend your account.

 

Yeah thats what I thought. But both accounts have no restrictions. Weird. My only real concern is that they would send it to collections and I wouldn't know until I got that call out of the blue.

 

They won`t call you, they will just block your accounts until you ring them with new payment details.

I would expect it to happen on monday or tuesday.

 

Also, when I try to manage my account on my computer it requires me to request a code to be sen to my e-mail address although it never came. I waited for like 20 minute, no code.

 

Ok. However, I got the automated Form 24 e-mail from Microsoft that says my accounts have auto-renewed (one was in the first week of February the other a couple of weeks later). I would have expected some sort of card/billing declined e-mail not a successful
auto-renewal e-mail.