Xbox live reactivating suspended account

Discus and support Xbox live reactivating suspended account in XBoX on Consoles to solve the problem; I have been suspended from my xbox live account, and i will take a while for,my PayPal to kick back in. I have a 1 month gold membership code but it... Discussion in 'XBoX on Consoles' started by hasil adkins, Jan 13, 2014.

  1. hasil adkins
    hasil adkins Guest

    Xbox live reactivating suspended account


    I have been suspended from my xbox live account, and i will take a while for,my PayPal to kick back in. I have a 1 month gold membership code but it wont let me use it for some reason. I'm just wondering how to bypass that. And yes th code is still good.
    It has not been used.

    :)
     
    hasil adkins, Jan 13, 2014
    #1
  2. suspended

    My account was suspended 24 hrs on 8/11/13 at 6pm and its now been almost 2 days and my xbox account still will not let me connect to live. Microsoft needs to fix this immediately. Has my Netflix shut down as well which I pay monthly as well as my gold membership
    I prepaid for. They should give me free points for this inconvenience on their mistake of not reactivating. All I want is my account back on live status immediately.
     
    SeatedKitty51, Jan 13, 2014
    #2
  3. Am I screwed? suspended live account

    I used a prepaid debit card that had $1 left on it to sign up for one of the "free month of xbox live" since I knew it was an auto-pay scam.
    I thought once the month was up it would just drop me back to Silver since there were no funds.

    But they suspended my account, so now I can't do anything online with my account, including redownload games I already bought.

    Is there anyway I can change my account to silver instead of a suspended gold account without paying MS's extortion, or am I screwed?
     
    BOP_G_A_Pster, Jan 13, 2014
    #3
  4. Xbox live reactivating suspended account

    You can't. No purchases or redemptions can be made until your past due balance is paid off.
     
    VisageOfAnAngel, Jan 13, 2014
    #4
  5. Shua4Two0
    Shua4Two0 Guest
    I have the same problem..and the thing is, its not a past due balance….It takes out money and then you have time for what you paid for, so why would it basically put you into debt (the way you're explaining it)?
     
    Shua4Two0, Jan 13, 2014
    #5
  6. Microsoft only suspends your account the way the OP posted if your payment method failed after they activated the Gold subscription. In lay terms, his check bounced.
     
    VisageOfAnAngel, Jan 13, 2014
    #6
  7. cedanoBossB
    cedanoBossB Guest
    i buy a card but i can't pay my account cause it's suspend how can i reactivate my account?plz!!! help!!
     
    cedanoBossB, Jul 27, 2014
    #7
  8. cedanoBossB
    cedanoBossB Guest

    Xbox live reactivating suspended account

    microsoft cannot let me pay cause my account been suspend, i have a question: how can i pay and change my expired card if my account been suspend?

    how can i use mt prepayed car 1 year gold if this account been suspend?

    i still can play with this account but not in live why can't i pay if i can use it where is the problm?
     
    cedanoBossB, Jul 27, 2014
    #8
  9. davemcfly85
    davemcfly85 Guest
    first do not reply to old threads, second you will have to speak to billing once you get the payment past due paid THEN you can redeem the pre pay card. you had a payment that did not go through (expired card or lack of funds on said card) that is why
    you got suspended, once that balance is paid it will be lifted.
     
    davemcfly85, Jul 27, 2014
    #9
  10. cedanoBossB
    cedanoBossB Guest
    this account have been blocked how can i unlock it if can use a prepaid card?
     
    cedanoBossB, Jul 27, 2014
    #10
  11. cedanoBossB
    cedanoBossB Guest
    can i have the phone number of technical xbox live please,?
     
    cedanoBossB, Jul 27, 2014
    #11
  12. davemcfly85
    davemcfly85 Guest
    you cannot USE a pre pay card when the account is locked do to a billing lapse, you have to contact support by phone then talk to somebody in billing. you will have to pay off the outstanding balance (usually with a new form of payment), THEN you can use
    your pre pay card. but the number is 1 800 469 9269.
     
    davemcfly85, Oct 31, 2018
    #12
  13. davemcfly85 Win User

    Xbox live reactivating suspended account

    you cannot USE a pre pay card when the account is locked do to a billing lapse, you have to contact support by phone then talk to somebody in billing. you will have to pay off the outstanding balance (usually with a new form of payment), THEN you can use
    your pre pay card. but the number is 1 800 469 9269.
  14. Shua4Two0 Win User

    Xbox live reactivating suspended account

    I have the same problem..and the thing is, its not a past due balance….It takes out money and then you have time for what you paid for, so why would it basically put you into debt (the way you're explaining it)?
  15. cedanoBossB Win User

    Xbox live reactivating suspended account

    can i have the phone number of technical xbox live please,?
  16. cedanoBossB Win User

    Xbox live reactivating suspended account

    this account have been blocked how can i unlock it if can use a prepaid card?
  17. davemcfly85 Win User

    Xbox live reactivating suspended account

    first do not reply to old threads, second you will have to speak to billing once you get the payment past due paid THEN you can redeem the pre pay card. you had a payment that did not go through (expired card or lack of funds on said card) that is why
    you got suspended, once that balance is paid it will be lifted.
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Xbox live reactivating suspended account

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