Xbox live, random charges, can’t get help, need a refund person, HELP HELP HELP

For refunds, you would need to submit a refund request. https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

If you need to speak to billing, you would need to go to http://support.xbox.com/contact-us and you can request a call back or chat with support.

You would need to submit refund requests for them. Refunds are not given via the forums. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

I don't understand why but they gave me my refund when I explained what I was trying to buy even though I tried explaining multiple times but worded differently but thank you for the help

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kayla

May i know if you tried filling the refund form instead?

https://support.xbox.com/forms/request-a-refund

In case your refund gets denied, you can actually file an appeal for the results of the refund.

All you need to do is to reply to the email that was sent to you by the refund team, you can reply with a detailed explanation so they can review your request again and grant you a possible exception.

Hi, I'm glad to know that you were finally able to get the refund!

Don't hesitate to reach the community forums if you need help in the future
For now take care and have a good day