Xbox live quests progress page says membership is expired

[quote user="THE NEW KID 104"]

Hi, Our Xbox Live Gold Family account expired last week. We want to renew but need to know if all account info and progress is lost? If so we will not sign up for family acct, just individual. One of us does not want to start all over again!

[/quote]If you are referring to personal information, game progress, achievements, and what not, the answer is no. When a membership expires, you simply lose the benefits associated to that membership. Please see this
page for more information.

Hey Bonawitz52!

Your Xbox Live Gold membership will automatically renew once it expires - if you're seeing that it will renew in 2019, that means it won't expire until then.

You can check to verify that you have an active Xbox Live Gold membership by signing into your
Microsoft Account Subscriptions page.

Hi

The conditions on the main gamepass page say 18+ so it sounds like it may be some sort of typo on the quest progress page. Additionally I think most Xbox contests are only for people 18+.

Hey there iSouthh!

Xbox Live trial memberships can only be redeemed if you do not have an existing Xbox Live Gold membership. You can redeem a trial code once your current membership has expired.

If you have any further questions please let us know and we will be standing by, you can also check out our Xbox
Live Gold trial memberships page.

I said my Xbox live membership expired months ago but there is the icon I would say above my profile which says Gold just like it did when I had the membership active