Xbox Live Purchasing Issues

AssassinPiggy56 · Apr 25, 2017

So earlier i bought a $25 gift card as i was in a hurry. I redeem the code to my account, adding $25 to it. I try to purchase a 3 Month Gold Membership but the option to use the money on the account is faded, not allowing me to use it. Any help?

:)

Judge · Apr 25, 2017

Purchasing Xbox Live Issues

There is currently issues with people being able to purchase Gold and having it show up on their account, please see the service alert here:

Contact Us | Xbox Support

Account is currently unavailable.
Users may experience difficulties with the following services:

Managing or purchasing subscriptions

Affecting the following Live Platforms:

Games for Windows LIVE

Windows 8

Windows Phone

Xbox 360 Console

Xbox.com

10/8/2013 2:41:43 PM PDT:
Is the Gold subscription you just purchased not showing up on your account? We're on it! Our engineers are engaged and grinding away trying to solve the issue. Thank you for being patient while we work. We'll have another update for you in 30 minutes.

StraitKilla757 · Apr 25, 2017

Purchasing Xbox Live Issues

Did you delete and re download your profile?

Smwutches · Apr 25, 2017

Gold can only be purchased via credit card/paypal or by purchasing a prepaid gold card from a retailer. It is not possible to purchase gold using the currency on your account.

Smwutches

Gold can only be purchased via credit card/paypal or by purchasing a prepaid gold card from a retailer. It is not possible to purchase gold using the currency on your account.

Judge

There is currently issues with people being able to purchase Gold and having it show up on their account, please see the service alert here:

http://support.xbox.com/en-US/contact-us

Account is currently unavailable.
Users may experience difficulties with the following services:

Managing or purchasing subscriptions

Affecting the following Live Platforms:

Games for Windows LIVE
Windows 8
Windows Phone
Xbox 360 Console
Xbox.com

10/8/2013 2:41:43 PM PDT:
Is the Gold subscription you just purchased not showing up on your account? We're on it! Our engineers are engaged and grinding away trying to solve the issue. Thank you for being patient while we work. We'll have another update for you in 30 minutes.

StraitKilla757

Did you delete and re download your profile?

davemcfly85

first do not post reference numbers or personal info nobody on the forums can use those reference numbers they are ONLY for phone and I THINK chat based support. if your having a problem redeeming live first step to helping is you posting any error codes
you are getting, thanks.

DigitalAssassin

Hi there, as I understand MS currency cannot be used to purchase Xbox Live Gold subscriptions, it doesn't fully say it at this link, but it does say that it can be used to purchase 'Xbox Live content such as games and app content'

support.xbox.com/.../types-of-prepaid-codes

Though, do you already have a current subscription because I think you can only stack a certain number on top of each other, check the following to see your current subs:
commerce.microsoft.com

Xbox Live Purchasing Issues