Xbox live purchase not working

Every time i try to purchase xbox live gold it says that the payment option was declined and could not purchase the subscription

:)

 

DLC won't work unless connected to the net?!

As long as it's the Xbox360 that it was purchased on.

...AND to the Xbox360 it was purchased on, as drskhaled mentioned above. Just to be clear.

Two separate licences. Either case must apply before it'll work; on the console that purchased it - no connection to Xbox Live required; by the GamerTag that purchased it - connection to Xbox Live required.

 

"connect to xbox live"

I purchased an Xbox Live gold and it shows purchased and redeemed but not working on Xbox live could this be the reason why as Xbox live sounds like its giving trouble

 

Hi Matt,

I'm sorry to hear this is happening. I would suggest to go over our article "The payment for your Xbox subscription
was declined" a this will guide you through steps to resolve the issue. Also, by any chance have you checked the billing information on the account to verify that everything is current and up to date? If not to check and update your billing information
go here: Update Your Billing Contact Information Online

Let us know how it goes.

 

I've seen a few people report this today.

It could be on Xbox's end. I would definitely check in later if the steps above didn't work for you.

 

Making purchases should be back to normal according to the official Support Twitter account.