Xbox live profile not signing in for backwards compatibility

Discus and support Xbox live profile not signing in for backwards compatibility in XBoX on Consoles to solve the problem; Ok so ever since i changed my gamertag i am unable to play backwards compatability games, i can sign in and play xbox one games but when i launch a... Discussion in 'XBoX on Consoles' started by brettles77, Aug 9, 2019.

  1. brettles77
    brettles77 Guest

    Xbox live profile not signing in for backwards compatibility


    Ok so ever since i changed my gamertag i am unable to play backwards compatability games, i can sign in and play xbox one games but when i launch a xbox 360 game, when it asks me to sign in, there are no profiles on there so i try and download mine which
    midway through the download it fails ( some of the downloads have taken more than an hour to eventually fail ) i used to be able to play them but since i changed my gamer tag which was early December 2018 i have not been able to.

    i have tried xbox support multiple times to no avail, i done all the medial thing like delete and redownload my xbox one profile, i’ve reset my xbox both with and without keeping the data, and all the things inbetween like unplug xbox and router and that
    but still nothing.

    i find it very frustrating having paid for games that i cant play with my friends.

    i do want to say that the games launch fine and i can scroll through menus but cant download profile.

    so is there anyone that has had the same problem or can help?

    :)
     
    brettles77, Aug 9, 2019
    #1
  2. SPS-40B1869D-52C4-42 Win User

    How do you create a save file for a backwards compatible game without using an existing save from an Xbox 360 on the cloud?

    xCdr Shepard,

    This often applies when your profile is signed into Xbox One but not the Xbox 360 emulation used to play backwards compatible titles. When launching a backwards compatible title such as Borderlands, make sure you press the Menu and View buttons at the same
    time to bring up the 360 Guide. If it notes "Connect to Xbox Live", then your profile is not properly signed in and will not record game saves.

    Hope this helps!

    Blitz
  3. StuartATrueRed Win User

    Why isn’t my Xbox Live working on a Backwards Compatibility game

    Sometimes when launching a backward compatible game on the Xbox One, it will launch without logging you into Xbox Live for the Xbox 360. Usually a redownload of your Xbox 360 profile will do the trick. Just launch a backward compatible game, bring up the
    guide by pressing both the menu & view button at the same time, then press X to sign in, and scroll down to download your profile again. Hopefully that will fix your issue.
  4. brettles77 Win User

    Xbox live profile not signing in for backwards compatibility

    Yes and thankyou however it didnt work for me, it still fails during the “downloading game info” stage and gives me an error code 80072746
  5. XBF Erick C Win User

    Xbox live profile not signing in for backwards compatibility

    Hello again brettles77,

    No removing the account directly from the Xbox One won't do anything because we have to refresh your 360 account.

    1. Press the Xbox button
      to open the guide.
    2. Select System > Settings > System >
      Storage.
    3. In the left column, select:
      • Clear local Xbox 360 storage. This deletes Xbox 360 games saved locally, but they’ll remain in the cloud.
    Once you have cleared your local 360 storage go ahead and Restart your console and then give it another try.

    Please let us know if this has helped.
  6. brettles77 Win User

    Xbox live profile not signing in for backwards compatibility

    Tried it and again did not work, though thanks for the suggestion
Thema:

Xbox live profile not signing in for backwards compatibility

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