Xbox live profile not signing in for backwards compatibility

brettles77 · Aug 9, 2019

Ok so ever since i changed my gamertag i am unable to play backwards compatability games, i can sign in and play xbox one games but when i launch a xbox 360 game, when it asks me to sign in, there are no profiles on there so i try and download mine which
midway through the download it fails ( some of the downloads have taken more than an hour to eventually fail ) i used to be able to play them but since i changed my gamer tag which was early December 2018 i have not been able to.

i have tried xbox support multiple times to no avail, i done all the medial thing like delete and redownload my xbox one profile, i’ve reset my xbox both with and without keeping the data, and all the things inbetween like unplug xbox and router and that
but still nothing.

i find it very frustrating having paid for games that i cant play with my friends.

i do want to say that the games launch fine and i can scroll through menus but cant download profile.

so is there anyone that has had the same problem or can help?

:)

SPS-40B1869D-52C4-42

xCdr Shepard,

This often applies when your profile is signed into Xbox One but not the Xbox 360 emulation used to play backwards compatible titles. When launching a backwards compatible title such as Borderlands, make sure you press the Menu and View buttons at the same
time to bring up the 360 Guide. If it notes "Connect to Xbox Live", then your profile is not properly signed in and will not record game saves.

Hope this helps!

Blitz

StuartATrueRed

Sometimes when launching a backward compatible game on the Xbox One, it will launch without logging you into Xbox Live for the Xbox 360. Usually a redownload of your Xbox 360 profile will do the trick. Just launch a backward compatible game, bring up the
guide by pressing both the menu & view button at the same time, then press X to sign in, and scroll down to download your profile again. Hopefully that will fix your issue.

brettles77

Yes and thankyou however it didnt work for me, it still fails during the “downloading game info” stage and gives me an error code 80072746

XBF Erick C

Hello again brettles77,

No removing the account directly from the Xbox One won't do anything because we have to refresh your 360 account.

Press the Xbox button
to open the guide.
Select System > Settings > System >
Storage.
In the left column, select:
- Clear local Xbox 360 storage. This deletes Xbox 360 games saved locally, but they’ll remain in the cloud.

Once you have cleared your local 360 storage go ahead and Restart your console and then give it another try.

Please let us know if this has helped.

brettles77

Tried it and again did not work, though thanks for the suggestion

Xbox live profile not signing in for backwards compatibility