Xbox live profile non compatible to save a game

Hi there we got the same error. Tried to delete and reinstall Compatibility Pack 1 and Havoc pack but got the same error. Discovered that if you start the game with a non xbox live account profile and then switch to an xbox live profile you are able to play
exo zombies

unfortunately you can't transfer saves for non backward compatible games

Is one of the consoles banned from Xbox Live? You can't move profiles or saved games from a banned console to a non-banned one; they'll show as corrupt.

All game saves are signed individually to each gamer profile/gamertag. That I know of, game saves cannot be transferred to other gamer profiles/gamertags. You should have insisted not to delete your offline profile, you can't get it back if it isn't an Xbox
LIVE account. Sorry, but yes, this sounds like the technicians fault for telling you to delete an offline non-LIVE profile.

Thank you for responding,

will moving all saved data onto the cloud can keep everything saved and can still be seen on my xbox live profile on my xbox one? In other words all my saved progress from the 360 will not be deleted from my xbox live profile after moving the data to the
cloud and can be able to continue playing the 360 games on my xbox one with the backwards compatibility?

thank you again.