xbox live paid for but not working

It can take a while for a new membership to populate the account. However, the profile does not have to be deleted to correct this.

Simply go to System Settings>Network Settings and run a connection test while the account is logged in. It will log the account out and when it logs back in it will show as Gold.

Hello,

Is this the account your having trouble playing games online with? It looks to me like it's a Gold membership. If the console is saying that the profile doesn't have the correct permissions to play LIVE then please delete the profile, clear your cache, and
download the profile again. This should fix that problem.

Delete Profile Safely:



Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Clear System Cache:

Go to Settings, and then select System.

Select Storage.

Highlight Hard Drive, and press Y

Select Clear Cache, and press Yes.

Download Profile:

Push the middle button on your XBOX 360 controller.

Select Download Profile.

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID, the email for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
Xbox!

7) Sign in, and play!

Gift cards do not work for Xbox Live, you need to buy an Xbox Live pre paid subscription card.

Hi there bradstar25! Thanks for reaching out to us & appreciate the info!

Since you're seeing that this transaction for Xbox Live has gone through but are not seeing it appear on your sons account, we recommend reaching out to the live
chat team to take a deeper look & to explore some possible options.