Xbox live not working

alvaroda silva1 · Nov 22, 2018

I recently bought an Xbox live gold card since my old one ran out. I set it up as instructed and I'm still getting the same pop up on screen whenever I do something that requires xbox live. Any help?

:)

dsar9012 · Nov 22, 2018

Far Cry Blood Dragon isn't free for me with Xbox Live Gold

Managed to get it to work, I used the xbox live website and bought it for free on there, it took some time for it to realize I had xbox live gold.

-ChaoticGood-1 · Nov 22, 2018

On Nov 2

I have only had a problem with xbox live once, and that was with the titanfall launch problems. Other then that live works perfect.

XBF Brad A · Nov 22, 2018

Hello Alvaroda,

Sorry about the message you keep receiving. Unfortunately, that message is not for Xbox live. That message pertains to your family set up. Looks like you have a child account and the parent account associated to it is not valid, meaning was removed from
family , the account was deleted etc. You will need to fix the family issue first. You can view

add a family member and see how to add a child to a parent account and see if you are in a family by going to Settings>account>family if in a family will say what the parent account is.

Hope this helps.

Thanks,

Brad

alvaroda silva1 · Nov 22, 2018

Hi brad!

thank you for your advice.

however, the account button on my settings screen is faded and won't open.

XBF Nestor S · Nov 22, 2018

Hey Alvaroda thanks for keeping in touch!

We suggest trying to sign out of the account and signing back in (If and only if the account information is known) since the problem could be coming from the account itself. Give it a shot and keep us posted on how it goes!

Aventhyz · Nov 22, 2018

That is because you have a child account

AMK InSaNitY · Nov 6, 2018

Your account is the problem, You will have to ask permission to your parents to do that

JhonSnow777

There is currently a service alert up for purchases and content usage

Xbox live Status

https://support.xbox.com/en-US/xbox-live-status

You can check this link when the issue will finally resolve...

ChiefJoboo

Solutions:

1. Turn off and unplug the console for 30 seconds.

2. Check this page to make sure you have gold:
https://account.microsoft.com/services/

3. If so, please remove and redownload your account:
http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

4. If still it asks you to buy gold, please contact xbox support in a live chat here as they will need to refresh your gold as there's a glitch on your account (somewhat common):
http://support.xbox.com/contact-us

HeadshotPenguin

Hi,

It can sometimes take a bit of time to update, also have you restarted your Xbox since?

HP

LocoMillipede46

I have the same issue and is a 12 month subscription, and when I check the subscription status says it expires until 2018, this is not good!!!

I have a similar problem. I bought an xbox live gold mbership for one mounth. I can download games for free but i can't play multiplayer. It says here that the membership expires next mounth.

Its Rhet0rical

Just tested it with no memory devices in and the same problems exist. I had a feeling this was the case considering there are 206 GB of free space on my hard drive. Anyhow, my problems seem to be similar to OneBgBdArtemis's, except they seemed to start with
some XBox Live Update from early April - I stopped playing for awhile and figured it would fix itself but it has not.

Tomorrow I will be bringing my XBox to my friend's house to see if it runs off his Internet. If it still has problems, which I'm assuming it will considering all the other comps in my house run fine off of the same modem and ethernet cords, then that proves
that either something is wrong with the XBox itself (unlikely) or one of the updates that was downloaded.

Xbox live not working