Xbox Live not working fully...

RubyGold03 · Oct 5, 2014

My son's xbox live is working enough that he can watch youtube, but he still is not able to play online games at all. It was ordered online via the website yesterday, Idk how long the waiting period is for it to come in is it the waiting period or Is this
due to the current issues or is something wrong on our end??

:)

RoboAndyDXB · Oct 5, 2014

Xbox Live Gold not working fully...

Hi, I just purchased xbox live gold and put the code into my xbox one. It then says that it will check if it is available via backwards compatibility. I can then play online but on the xbox home page it still says i am a silver member and i can't redeem
my games with gold. Does anyone have any suggestions? Thanks

Mister Kernel · Oct 5, 2014

xbox live account not fully working

Hey there Chubhawk! Thanks for reachin out to us & totally understand how frustrating this can be!

Since you were previously working with the
phone team regarding this issue & still have not heard back from them, we recommend reaching out to them again when you get a chance for an update. They should have the proper tools/resources to look deeper into this.

Be sure to provide any Service Request numbers when you reach out to them!

Smwutches · Oct 5, 2014

If he added it via the website, there is a delay before the console will recognize it, but that should only be a few hours not days. Try checking his account at
Sign in to your Microsoft account to make sure it shows that he has a gold subscription. If it does, try testing his connection on the console to see if it fixes the issue. If not, you will need to contact
support directly. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Smwutches

If he added it via the website, there is a delay before the console will recognize it, but that should only be a few hours not days. Try checking his account at
http://commerce.microsoft.com to make sure it shows that he has a gold subscription. If it does, try testing his connection on the console to see if it fixes the issue. If not, you will need to contact
support directly. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us

Zavistic

Did you become a gold member through the website?

Mister Kernel

Hey there Chubhawk! Thanks for reachin out to us & totally understand how frustrating this can be!

Since you were previously working with the
phone team regarding this issue & still have not heard back from them, we recommend reaching out to them again when you get a chance for an update. They should have the proper tools/resources to look deeper into this.

Be sure to provide any Service Request numbers when you reach out to them!

Zavistic

Nevermind, you said you put the code into your Xbox One...

Was it a trial code?

PaperMonkey9204

The app is on Xbox Live France. I called them yesterday and they've fixed the app, it's fully working for me.

Xbox Live not working fully...