Xbox Live not recognizing my Gold subscription

Discus and support Xbox Live not recognizing my Gold subscription in XBoX on Consoles to solve the problem; Xbox live does not recognize my gold subscription anymore, when I check my profile status it says I am a silver user even though I have an active... Discussion in 'XBoX on Consoles' started by Er Buggato, Dec 17, 2016.

  1. Er Buggato
    Er Buggato Guest

    Xbox Live not recognizing my Gold subscription


    Xbox live does not recognize my gold subscription anymore, when I check my profile status it says I am a silver user even though I have an active subscription until april 2017. This only happens on my xbox 360 games, everything works fine on xbox one. I
    can't play 360 online games and get 360 games with gold. I've already tried to redownload my profile info but nothing changed. How do I fix this?

    :)
     
    Er Buggato, Dec 17, 2016
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Dec 17, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
     
    XBLRewards8, Dec 17, 2016
    #3
  4. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  5. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. Marcvon Canal Win User

    Xbox live gold issue.

    I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
    under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????
  8. BossLes Win User

    Bought GOLD for a year, now it's telling me I have to renew it after about 20 days of using it.

    I have this problem too. I just redeemed a 12 month xbox live gold but my xbox and the website isn't recognizing it. I can't download games with gold because it redirects me to a page where they tell me to buy a gold subscription
Thema:

Xbox Live not recognizing my Gold subscription

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