Xbox Live not downloading new gold purchase

I have read read an read the forums ... All give the same advice. Delete the cache, delete the profile and re-download the profile. Also to test the "Live" connection. Did all of the above. Still nothing. I bought online yesterday and it shows the purchase
and subscription in my Microsoft account. Any other suggestions?

:)

 

Xbox Live went down

XBox Live was down again a couple of days ago and people had trouble purchasing items and even downloading them after purchase. It was also difficult to create new accuounts. I hope Microsoft fixes these issues once and for all.

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Can you check if you are having gold on this page?
https://account.xbox.com If no, call the customer service.
support.xbox.com/contact-us

 

Hello bossgator.

I like to think I can give out some useful advice, and for something like this not even I would advise to clear system cache or re-download the profile (unless for example clickin on your profile / Guide > Setings > Profile - doesn't show that you are a
gold member.) Then I probably would as the first attempt. But you seem to have already done that, but I still don't know the full extent of the problem. It won't let you download stuff you have purchased like Games, or DLC?

Does it allow you to start up a Party Chat? (Private chat is for Silver + Gold, so don't worry about testing that one)

Can you explain a bit more about the issue, so I can try pick my brains for you?

Looking foward to hearing from you,

Daniel

 

I am having a similar problem. Purchased 12 Month Live Gold Subscription Prepaid Card, entered the code online, and both online and on the console our Live account shows us to be a 12 Month Gold Member, but it won't let my kids start or join a party. Says,
"You must be an XBOX Live Gold Member to join a party." What????