Xbox live not being recognised ?

I've been having an issue connecting to any multi player game the past few days, when i try to play multiplayer i get directed to a page asking me to get an xbox live gold membership even though i have an active gold membership until February 2019. Ive checked
the network connection and the multiplayer connection and everything is fine and ready to go, also i can use all the other applications that i need gold membership for just not multiplayer ! I deleted my profile and done a hard reset and added my profile again
but its still the same problem, everything checks out fine but it still asks me to get gold membership when i try to play online. Any help would be greatly appreciated !

:)

 

Xbox Gold Subscription not being recognised

Recently I purchased Star Wars Battlefront II and wanted to play the multiplayer. I purchased xbox gold as the game inform me this was required, but I tried to go online and it said I still required it. So I bought it again, thinking the purchase hadn't
gone through. I bought a 1 month subscription 3 times. But the bloody gold, even though under account settings my account is listed as having Gold, aren't being registered by Battlefront, not letting me play online. So two questions

1. Can I have a refund on all of those additional purchases, given that they were unintended.

2. Why, if my account has Gold under settings, is the game not registering it, and how can I fix this

Thanks in advance

 

Xbox live not recognised

Hey there Dr Limeus,

Sorry to hear about the issue with your Xbox Live Gold subscription. Let's have you try to remove your profile and then re-add it to the console to see if that helps.

How to Add or Remove a Microsoft Account from an Xbox One console

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HERE for the best info.

 

Hey there KyleCHH! Thanks for reachin out to us & appreciate all the info!

When you get a chance, let's try signing out of the console, then sign back in. Are you still being prompted to purchase Xbox Live Gold?

Be sure to keep us posted!