XBOX Live no longer recognizes I have a gold subscription when I've paid for a gold ...

Discus and support XBOX Live no longer recognizes I have a gold subscription when I've paid for a gold ... in XBoX on Consoles to solve the problem; I have both an XBOX One and an XBOX 360, I don't play the 360 that much but last night popped in a game and when logging into live it asked for me to... Discussion in 'XBoX on Consoles' started by theillestdank, Jan 24, 2015.

  1. theillestdank
    theillestdank Guest

    XBOX Live no longer recognizes I have a gold subscription when I've paid for a gold ...


    I have both an XBOX One and an XBOX 360, I don't play the 360 that much but last night popped in a game and when logging into live it asked for me to add another payment method. I thought maybe it was just a glitch since I have paid for a gold subscription
    until Dec. 2016. Since I didn't need to be logged into live to play the game I wanted to play I just cancelled the process and played my game. This afternoon I tried playing a game on the XBOX One and it shows that I don't have a gold subscription. This is
    weird since I added 2 years worth of gold subscriptions in December. I logged into my account and it says it can't display my transaction history. I don't know what is going on and I hope it's just a temporary issue with XBOX.

    Thank you.

    :)
     
    theillestdank, Jan 24, 2015
    #1
  2. omar_
    omar_ Guest
    omar_, Jan 24, 2015
    #2
  3. PFCTunasandwich
    PFCTunasandwich Guest
    PFCTunasandwich, Jan 24, 2015
    #3
  4. WickederPhoenix
    WickederPhoenix Guest

    XBOX Live no longer recognizes I have a gold subscription when I've paid for a gold ...

    connact xbox support over this issue
     
    WickederPhoenix, Jan 24, 2015
    #4
  5. iwrecklesss
    iwrecklesss Guest
    I'm having the same problem right this second. It was doing it last night as well and it's still doing it. I'm waiting for Xbox to call me back right noe so hopfully it's fixed. I think it's their side because this has happened to me before and sfter a couple
    of days it was working
     
    iwrecklesss, Jan 26, 2015
    #5
  6. WickederPhoenix
    WickederPhoenix Guest
    it might be but you cant be to sure
     
    WickederPhoenix, Oct 31, 2018
    #6
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. PFCTunasandwich Win User

    Xbox Game Pass Trial Not working **

    If you have ever had a paid subscription for Xbox Live Gold before, you may no longer be eligible for a Trial Subscription https://support.xbox.com/en-US/billing/xbox-subscriptions/trial-gold-subscription
  10. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  11. Mister Beep Win User

    Help my trail won't work

    Hey there,

    Which features are you not able to access with your trial? Trials give you access to online multiplayer in games, but is not recognized as a full Xbox Live Gold subscription. If you would like to have access to a full Xbox Live Gold subscription, you would
    need to subscribe through your Microsoft Account or acquire a pre-paid Xbox Live Gold code.

    Hope this helps clear the issue up.
Thema:

XBOX Live no longer recognizes I have a gold subscription when I've paid for a gold ...

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