Xbox Live - Multiplayer - Teredo - IPV6

Hi, We have a new Xbox One - have several games including 360 Call of Duty Black Ops. We want to play multiplayer or split screen Black Ops together at home. We run into "Can't connect to Xbox Live." Test network connection - "It's all good." Test multiplayer
connection - "Can't get Teredo IP address." Went through suggestions on Xbox as well as steps on the Xbox site. Step 4 concluded with NAT showing "unavailable" - beneath that it says "All services are available." I have gotten to Step 5: Check IPv6 settings
on your router - webpage
http://support.xbox.com/en-US/xbox-one/networking/multiplayer-connection-error-solution?icid=furl_xb... My DSL gateway modem is a Netgear B90-755044-15 provided by my ISP, Frontier. I do not think it does IPV6; I do not think Frontier provides IPV6.
By the way on the gateways main page it boasts Speed(Down/Up): 864 Kbps / 159 Kbps. Microsoft product, the Xbox One under detailed network statistics says Download speed 0,29 Mbps / Upload Speed 0.08 Mbps. Is IPV6 necessary for the XBox One? What do i
do next?

:)

 

Can't access terido ip, but all of my ports are open. My NAT is also unavailable.

Hey dude,

I had the same problem but following might be the solution of yours.

This link is in German, but you can use Google Translator for a makeshift translation:

https://gedankenausbruch.com/microsoft/xbox-one-probleme-im-multiplayer-modus-wegen-teredo/

Die Begründung: „Die
Xbox One nutzt bei Online-Spielen nicht die bereits bestehende Internetverbindung über das Internet Protocol Version 6 (IPv6), sondern versucht eine eigene IPv6-Verbindung über das Teredo-Protokoll herzustellen. Dieses Verhalten der

Xbox widerspricht dem Teredo-Standard (RFC 4380 Abschnitt 5.5).“ Daher ist in der neuesten Firmware des Routers 7490 Teredo automatisch auf der Blocklist.

The text says that the XBOX tries to connect with the internet by using his own IPv6 connection via teredo protocoll instead of the existing IPv6. Thats the reason your NAT is unavailable.

Teredo is automatically blocked on the latest software update of your router. So you have to disable the teredo filter in the settings of your router.

Maybe additional you can add the necessary ports for your XBOX manually. (I do not have to. Disable the filter was enough.)

 

Strict NAT type, which I think causes a whole bunch of other problems or vice versa. Can't think of any other solutions to fix it

Teredo IP is for IPv6 over IPv4 and your router is having a problems with IPv6 or won't open Port 3544(UDP/TCP).

support.xbox.com/.../multiplayer-connection-error-solution

 

IPv6 isn't required for Xbox One. The download speeds are only estimates on Xbox One and can vary depending of the time of day and how busy Xbox LIVE is. I would recommend sticking with your ISP speed test for best results. On your router do you have
UPnP enabled? Any port forwarding or DMZ?

 

Just to be sure, did you assign a specific IP address to your Xbox One S? When you port forward you want to assign a specific IP to your Xbox One S so every time your console powers on it won't have a different network IP every time which pretty much nulls
all your port forwarding. For an example, if you go under Settings app and check your Network settings under Advanced settings your IP address should be something like 192.168.0.38. You want to ensure you assign your console that IP under your router and
port forward that IP address also.

If that all checks out try clearing your system cache, while your console is on, hold the power button for 15 seconds, let go, give it a few seconds and turn it back on. I have heard this happening to others before and if clearing cache doesn't work most
have used the factory reset option on your console to fix the issue but this deletes everything which is really a last resort since you have to re-download all your games. Let me know if you did everything and before doing a factory reset. I'll keep searching
around for fixes.

 

I reviewed setting a static IP with the xbox and the gateway. I get why it would be preferable to set a static IP. My observation with my situation is that devices are always being assigned their respective IPs; the xbox consistently gets the same IP every
time it is powered on and the routing table uses that same IP. It seems like the gateway, Netgear B90-755044-15, reserves IP addresses but doesn't do staic IP as such. I have gone through the steps of manually setting an IP on the xbox but it doesn't stick;
it seems to revert to DHCP. These are some places I have looked -
https://forums.xbox.com/en-US/thread/46b30f0a-d486-4d23-b25a-fe3a4ce4a110 and

https://frontier.com/helpcenter/categories/internet/installation-setup/connect-my-gaming-system/get-... and I looked ahead at step 7 in "Can't get Teredo IP address" -

http://support.xbox.com/en-US/xbox-one/networking/multiplayer-connection-error-solution?icid=furl_xb... So, trying the DMZ solution now the NAT type is open and running multi-player connection test does not result in the Teredo IP error; it fails with
connection speed is too slow. Nevertheless, we have begun getting some success playing it now. Looks like DMZ is the solution. [Seems like the xbox is marketed and sold without a hint to the technicalities, unlike finding "batteries not included" printed
on a toy. The package had a 5 step pictorial for set up; no reading required.] It has been helpful having someone to go over this with. Thanks again for your help Fibre. Any further comments are welcome.

 

Awesome! Great to hear your back up and running. I was going to suggest bypassing the router and connect your console directly to your modem to bypass the firewall and port forwarding jazz but DMZ is always the best. Sets your device outside the firewall
and no need to worry about any ports.

Regards to the slow connection message I can see you would get it with your router giving you those speeds on your first post. The minimum requirements for online gaming is 3 MB/s or 3,000 KB/s (Download) and 0.5 MB/s or 500 KB/s (Upload) with Less than
150 milliseconds (Ping).

With technology these days anything can happen really. I've worked tech support for an ISP before and usually settings can mess anything up. Lots of issues can occur but luckily this was an easy fix without having to factory restore your console and re-downloading
all your games over again

 

Is the Netgear B90-755044-15 your only modem/router/wireless accesspoint, or do you also connect an additional router/NAT device to the Netgear B90?

Do you connect multiple Xbox consoles to the same router Internet connection?

Since this differ between vendors; when you did setup DMZ on your router, did you do this by entering the current logical address (IP address) of your console, or its physical address (MAC address) into the DMZ of your router?

As for static IP settings on your console; try and see if your gateway support DHCP reservation instead. As it is recommended, and foremost preferable, to assign a device a static IP that is outside of the DHCP server's pool of addresses that can be leased
to any given IP speaking device on the same subnet.

Do not mixture UPnP with Port Forwarding, as UPnP tend to overwrite manually forwarding ports.

Could you check the firewall setting on your gateway and have us know its current setting.

Also; do you know if your ISP are using carrier grade NAT for your service. This would mean that your provider are using a NAT concentrator within their own network, to multiplex fewer public addresses into many private addresses.

 

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Tried again after several hours and it worked without any changes. So far it has worked consistently. Thanks for the very good questions and will to help. It is only the B90 and only one Xbox. Only using DMZ - no UPnP and no port forwarding.

May look into other ISP but for now OK.