Xbox Live Membership Messed Up (Help Please)

XxBlazingBanana · Jan 28, 2017

Hey guys in the xbox one they added the feature where you can gameshare xbox live, so me and my brother gameshare xbox live. But when I want to play on the xbox 360 it doesnt let me play it, so I can't play with my friends on the xbox 360. It says your membership
has been suspended then tells me to go to the website and goto pay now. Please help me fix this I want to play with my friends from school on the xbox 360

:)

onyxishere · Jan 28, 2017

Xbox Membership messed up.

You should also check the expiry date of your membership by clicking on the My Account link at the top right of this page. If the expiry date is over a year then perhaps you had previously added a 3 month membership and have since forgot that it was on
there.

Smwutches · Jan 28, 2017

Xbox Membership messed up.

You would have to contact support directly to see if there is anything they can do to fix the issue. 1-800-4my-xbox or
support.xbox.com/contact-us

ngocphi · Jan 28, 2017

you have to settle the balance

FYI gameshare doesn't apply to 360

Nor does home gold

ngocphi

you have to settle the balance

FYI gameshare doesn't apply to 360

Nor does home gold

onyxishere

You should also check the expiry date of your membership by clicking on the My Account link at the top right of this page. If the expiry date is over a year then perhaps you had previously added a 3 month membership and have since forgot that it was on
there.

Smwutches

You would have to contact support directly to see if there is anything they can do to fix the issue. 1-800-4my-xbox or
support.xbox.com/contact-us

node808

Seems to be Xbox Music related. It messed up my Xbox Live Gold membership. I was only able to start a new free trial, and cannot start or renew my yearly subscription to Xbox Live Gold.

MisterFizzle

Hey twofreds,

Sorry to hear you're having issues with your account.

Can you please double check on the Subscriptions section of
My Account?

It looks from your gamercard here that you still have a Silver account. If you believe there is an issue with your subscription, you'll want to get in touch with our
Phone Support team. They'll be best equipped to look into this with you further.

Xbox Live Membership Messed Up (Help Please)