Xbox live login, Can’t reset password!!

J-Dub96 · Mar 1, 2022

I’ve recently bought a Xbox again after a few years. I can’t remember my password to login, I know my gamertag etc. I’ve tried to send security codes to my recovery emails and I get nothing. I had my old phone number linked to the account so I can’t send a code that way either. I’ve tried to fill out a recovery form and it says info insufficient. I filled out as much as possible that I could remember. I’ve had this live account for 10+ years!! I had to go and make this new account just so I was able to post this and play on my new Xbox. Can anyone help please!! I don’t know what to do, or if I should call support idk!

:)

Ricardo Lechuga

Like i mentioned, even support can't do more than you, as they only will fill the recovery form also

You can keep doing it twice a day until you remember enough information, the only information requested that will be from the account creation it's the personal information, all other information it's the most recent one you remember

J-Dub96

I’ve done this multiple times tried different answers etc. It still rejects me everytime, I’ve been trying to get into my account for the last two weeks and have tried everything possible. Is there anyway support over the phone can help? I can’t seem to get into a chat.

Ricardo Lechuga

Hi J-Dub96! My name is Ricardo an independent advisor ready to help you with this situation!

Account recovery wasn't granted

I understand your frustration if you discover you can't recover your account. The account recovery process is designed to protect your account and its contents.

This means Microsoft support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.

What you can do...

Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.

Follow this suggestions to do it successfully

https://support.microsoft.com/en-us/account-bil...

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in recivering your account. Unfortunately, there is no other way in recovering your account most especially when you do not have access to your security proofs and you have to submit account recovery for for that. If you cannot provide enough information, I suggest to keep submitting and use other information that the account might have until the system will be able to verify it.

Chris21ce

Go to the Windows Live Solution Center

If you can’t reset your Windows Live ID password, go to the Windows Live Solution Center for help recovering your password. Xbox Support can’t reset your Windows Live ID password for you.

http://windowslivehelp.com/

Xbox live login, Can’t reset password!!