Xbox Live keeps getting canceled on my account but still takes money from my bank account

SilentSneakers · May 26, 2017

I tried buying a Xbox Live Gold 3 month subscription on 21.5.207 and got a message that "there was an error purchasing the subscription, please try again later". I did so, and got the message again.

Even later, I tried buying a 1 month subscription and it worked and my account then successfully had Xbox live but it lasted only for a day for some reason. I tried logging on to Xbox live on 22.5.2017 and got a message that my account does not have Xbox
live. I went to check my bank account after that and noticed that I had been charged for two separate 3-month subscriptions plus the one-month subscription, which meant that I had paid 46,97€ and still didn't have a working Xbox live subscription.

After this I have used two 2-day Xbox live gift cards and both of them have been canceled after the first day.

It seems like every time I buy a live-subscription on my account, it gets canceled the very next day and I get no notifications on this. There is probably something wrong with my account that needs to be fixed, and if I can do anything to help fix it I would
be glad to do it. I would also want to get a refund on the 46.97€ that I spent because I bought 7 months worth of Xbox live and only got to use it for less than a day.

:)

ninjaninja2011 · May 26, 2017

payment options--URGENT--

my account was suspended due to no money in my bank account on the renewal date ,it keeps telling me to update payment options but the problem is that there is no money in my bank.

my question is what do i "update" i have one bank account and that is linked to my xbox live account.

will my xbox account reactivate on its own once there is money in the account or will i have do take off the bank account and put it back on again once i have money in the bank?

or an i fcuked?

FreddeN93-42A26BA9-6F57-4E1B-B506-170C1716AA4A · May 26, 2017

Xbox Live takes money from my bank account, even with automatic renewal off

Hi,

Xbox live keeps taking money from my bank account, even with automatic renewal turned off. I have tried removing my credit card information from my Xbox Live account, but it just keeps denying me. I have lost over 200 SEK to Xbox
Live over this, and I'm getting desperate.

What can I do?

Mister Mascot · May 29, 2017

Hey there SilentSneakers,

In this particular case, you'll want to speak with our chat/phone teams. They're able to issue refunds and look closer at account issues like this.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there SilentSneakers,

In this particular case, you'll want to speak with our chat/phone teams. They're able to issue refunds and look closer at account issues like this.

You can contact Official Xbox Support through either the live chat option (if available) or phone team
HERE.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

retro_21

the status of the order is canceled. and the money was taken from my bank account

Ohh Cragg

It says it was cancelled even though everyone 1 month it takes money out of my bank account

Smwutches

You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Sorry about that, you can try requesting a refund for the charge.

To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.microsoft.com/supportrequestfor...

After submitting, wait for an email on the status of your refund. You should get one within 24 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

Xbox Live keeps getting canceled on my account but still takes money from my bank account