Xbox Live issues... AGAIN

Hey there!

Sorry to hear that you're experiencing issues. Could you be more specific as to what the issues you're experiencing are for us? We'd love to help but we need to have a better understanding of what the situation is before we know how to best assist. Do you
have these issues in every game, only a few? Are you connected to your home network via Ethernet cable or Wi-Fi?

Let us know so we can do our best to help you out!

Hey there

Thanks for bringing this issue to our attention for support.

I can totally see how not being able to get online at home could be frustrating and confusing.

If you are having connection problems across all your consoles, then I would say that it would make it seem like a problem with your network.

That being said, I would recommend port forwarding your network as outlined in our

Network ports used by Xbox Live on Xbox One article online, as it's usually it's the best way for you to set up your internet to work with Xbox.

When you get a chance, try the reviewing the info and steps there as well as let us know how that helped.

Thanks!

Also try to contact your ISP or look into your router/ modem settings. Sometimes the DNS isn't resolving correctly and may need your attention. Ive had zero issues for the last several months on any of my consoles.

Do you have issues with all the consoles? Because, if so, I'd say it's not the consoles that are an issue but the internet itself. There may be an issue with the router rather than the consoles themselves.

Anyway, if you want to contact someone, Xbox Support are always there.

Thanks for letting us know that you're back up, Psycholova. Sorry for any frustration!