Xbox Live Issue on Xbox Series X

Discus and support Xbox Live Issue on Xbox Series X in XBoX on Consoles to solve the problem; Scenario: My son received an Xbox Series X for Christmas. Previously he had an Xbox One. We reset the XBox One back to Factory defaults and he sold... Discussion in 'XBoX on Consoles' started by prometheus242, Mar 7, 2021.

  1. Xbox Live Issue on Xbox Series X


    Scenario:

    My son received an Xbox Series X for Christmas. Previously he had an Xbox One.

    We reset the XBox One back to Factory defaults and he sold it a few weeks later.

    My account is logged into the XBox Series X which has an active Live Subscription. The Series X is designated as my Home Console under personalization.

    Yesterday I logged into my Microsoft account and noticed in the "devices" section that the old Xbox One was still listed. Since we no longer own it,

    I went ahead and removed it.

    Since that device deletion my son us unable to use my Live subscription on the Xbox Series X

    Every family member who has an account on the Xbox has it designated as their home console, and I triple checked mine.

    the only way my son can use it is if I sign in first and then essentially switch profiles/users to his so online game play is available for him. If I am fully signed out he can't use Live. This is really frustrating for him because I am not always around.

    I have tried:

    1) signing out of the xbox

    2) removing my account altogether and re-adding it

    3) Rebooting numerous times

    4) Logging in every family member and validating they all have it designated as their home console (even though this shouldn't matter)

    5) removing my son's account altogether and re-adding it

    Nothing has worked except the workaround I noted with me having to sign in first

    Looking for a solution...

    :)
     
    prometheus242, Mar 7, 2021
    #1
  2. ThatDirtyDave Win User

    80151912 can’t connect to Xbox live

    I am having the same issue and same error code (80151912) when I'm running the Xbox 360 emulator on my Xbox series X.

    I can sign into Xbox live on my Xbox series x but not on the emulator running the Xbox 360.
  3. David Wirsching Win User

    Why do I get sign-in network errors?

    Hello SherpaDC, My name is David. I am an independent advisor, happy to help you today.

    I'm sorry to hear that you're experiencing network issues when signing in on your Xbox Series X. Here are some possible causes and solutions you could try:

    Network connectivity issues Although you mention that other devices on the same Wi-Fi network are working correctly, there may still be specific issues with your Xbox Series X's network connection. Try the following:

    Restart your router and your Xbox Series X.
    Verify that the Xbox Series X is connected to the correct Wi-Fi network and that the signal is strong.
    Consider connecting your Xbox Series X directly to the router via an Ethernet cable to rule out wireless connectivity issues.
    If possible, try a different Wi-Fi network to see if the issue persists.

    Xbox Live account issues: There may be a problem with your Xbox Live account that is causing the sign-in errors. Try the following:

    Verify that your login credentials (email and password) are correct. You can try to reset your password through the Xbox website.

    Make sure there are no restrictions or blocks on your Xbox Live account, such as pending payments or suspensions.
    Consider creating a new Xbox Live account temporarily to check if the issue persists. This will help determine if the issue is related to your specific account.
    Network settings issues: Check the network settings on your Xbox Series X to make sure they are configured correctly. You can try the following:

    Verify that the network settings on your Xbox Series X match the network settings on your router.
    Make sure there are no firewall restrictions or MAC address filtering that could block your Xbox Series X from connecting.
    Try resetting the network settings on your Xbox Series X and setting it up again from scratch.

    Best regards.
  4. andersonpassos Win User

    Xbox series x keeps disconnecting

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good evening

    It sounds like you are experiencing connectivity issues with your Xbox Series X.

    Router or modem problems: Make sure your router or modem is functioning properly and that your Xbox Series X is within range of the wireless signal. Try restarting your router or modem and then reconnecting your Xbox Series X to the internet.

    Interference from other devices: Make sure there are no other devices that may be interfering with the wireless signal, such as cordless phones or microwaves. Try moving your Xbox Series X and router or modem to a different location.

    Network congestion: Make sure there are no other devices or programs on your network that may be using a lot of bandwidth, such as streaming videos or downloading large files.

    Xbox Series X firmware issue: Check for the latest Xbox Series X updates, and make sure that your console is running the latest firmware.

    Xbox Live service issue: Xbox Live services may be down temporarily, check the Xbox Live Service Status page
  5. SHAUNSEDGWICK Win User

    My home xbox keeps loading/spinning when I press it

    It's the xbox series x I'm having the issue with. Also my brother has the same issue with the xbox series x.
  6. GR8YFOX Win User

    Xbox Series X Personalisation options

    I have not, but as I mentioned Personalisation was working on the Xbox One with no issues. It is on the Series X where this issue has occurred so I don't think it is to do with my account.

    I have even done a console reset which removes my account, but still the same. Something is happening between Xbox Live and my Series X or it is the console itself and not Xbox Live.
Thema:

Xbox Live Issue on Xbox Series X

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