Xbox live isn't working

support.xbox.com/.../xbox-live-status.aspx

No idea what is going on but hopefully it will be back up and working for us soon.

Hi, I'd first recommend visiting http://account.microsoft.com/services and logging in with the account that has the subscription to make sure it shows up there. If the subscription shows, I'd try removing
the account with gold from the console, then performing a power cycle on the console, then re-adding it back. Note that you'll need to know the email and password associated with the account you're removing/adding, so only try this if you know that information.

For instructions on removing/adding a profile: https://support.xbox.com/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

For instructions on how to do a power cycle of your console: https://support.xbox.com/xbox-one/console/power-cycle-console

If none of that is helpful, I'd recommend contacting Official Xbox Support at the following link: https://support.xbox.com/contact-us

Hope that helps!

The link is saying Xbox Live is working when clearly it isn't working

Just purchased Xbox live gold and it still isn't working

Hey there, Riot!

I'm sorry to see any networking issues! If your NAT type is saying unavailable, it sounds like your console might need to be

factory reset. Give that a shot and let me know how it goes! We can look into next steps if that doesn't help out.

I look forward to working with you!

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Xbox Forums Staff



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