xbox live is saying i dont have it when i do

Please check again on https://account.microsoft.com/services if your Gold membership is really up to date.

If it is, delete your profile from your console, and clear the system cache on the console.

On the
Xbox One follow these instructions to remove your account. On a
Xbox 360 follow these instructions. (On the 360 DO NOT delete the content associated with the profile, otherwise you'll lose your savegames and offline achievements!)

After the profile was deleted, hold the power button on the Xbox One for about 10 seconds and then turn the console on again.

On the Xbox 360, go to the storage settings, choose any storage drive and press Y. Choose to clear the system cache, and repeat that process three times.

Then download your profile again according to the instructions above.

Oh, I see. If this is the case, you'll be needing to reach Ubisoft support for this so that they can check it further.

yea i did

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. May I know did you already link your Ubisoft account to your Microsoft account?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, check the status of the game on your account, please sign in to https://account.microsoft.com/billing/orders, and make sure that it is stated as "completed". Once confirmed kindly remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"