Xbox live is not working

FailingGuitar72 · Feb 7, 2018

I just bought Xbox live gold and it took the money out of my account and I got a conformatiom email but it still does not work. I bought it last night and still nothing has happened. What should I do?

:)

MMMtoasty292 · Feb 7, 2018

Xbox live is not working!!!

my password is correct but it wont let me in!!!!!!!!!!!!

ChAzArOoN · Feb 7, 2018

Xbox live is not working!!!

I turn the console on and try to sign in but it says cant sign in u need a xbox live acount and my one isnt valid BUT IT IS!!!!!!!!!!!! PLZ HELP

WPAK · Feb 7, 2018

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

Redownload your profile

if these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

JhonSnow777

There is currently a service alert up for purchases and content usage

Xbox live Status

https://support.xbox.com/en-US/xbox-live-status

You can check this link when the issue will finally resolve...

ChiefJoboo

Solutions:

1. Turn off and unplug the console for 30 seconds.

2. Check this page to make sure you have gold:
https://account.microsoft.com/services/

3. If so, please remove and redownload your account:
http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

4. If still it asks you to buy gold, please contact xbox support in a live chat here as they will need to refresh your gold as there's a glitch on your account (somewhat common):
http://support.xbox.com/contact-us

HeadshotPenguin

Hi,

It can sometimes take a bit of time to update, also have you restarted your Xbox since?

HP

LocoMillipede46

I have the same issue and is a 12 month subscription, and when I check the subscription status says it expires until 2018, this is not good!!!

I have a similar problem. I bought an xbox live gold mbership for one mounth. I can download games for free but i can't play multiplayer. It says here that the membership expires next mounth.

Its Rhet0rical

Just tested it with no memory devices in and the same problems exist. I had a feeling this was the case considering there are 206 GB of free space on my hard drive. Anyhow, my problems seem to be similar to OneBgBdArtemis's, except they seemed to start with
some XBox Live Update from early April - I stopped playing for awhile and figured it would fix itself but it has not.

Tomorrow I will be bringing my XBox to my friend's house to see if it runs off his Internet. If it still has problems, which I'm assuming it will considering all the other comps in my house run fine off of the same modem and ethernet cords, then that proves
that either something is wrong with the XBox itself (unlikely) or one of the updates that was downloaded.

Xbox live is not working