Xbox Live has become an unplayable mess

We started having issues purchasing or even just viewing some areas now on Xbox Live. Just over the past two weeks, we've tried several times to purchase two games and some MK and Injustice add ons... and it keeps telling us our account has been locked.
Card is good, no problems there, so we knew something was up. We spoke to a tech (after having to leave a number for them to call us back a day later) and they tried to walk us through a few things to correct the problem, but no go. Then they put us on
hold, came back and said their servers were experiencing problems, and to try again in a few days. Few days? OK. So we did that. A few days later, still no fix. Again, had to leave a number for them to call us back. They call us, we go through the same
thing again and told again, to wait a few more days. Wow. Now here we are, a couple of weeks later and STILL can't purchase a thing and they tell us they're still working on it. I've never seen a company lose sales this fast. We literally are trying to
give them money for products and CANT. Not sure if I want to buy an XBox One now.

My internet connection is good and i cant playing *** online on all my games like what the *** do i play xbox for single player NOOO i play to play online have *** fun not be dealing with this *** that i cant go online because my connection isnt that good
because it *** is IM so done with xbox the ps4 sounds like a wayyyyyyyyyyyyyyyyyyyyyyyyy bettter *** choice

Agree with you 100% organizedjimmy. I have also been a member for 9 years and enjoyed the 360 so much. Once I purchased the x one, everything started rolling down hill. The enforcement team is another one of the reasons. They are waaaay too strict. The connections
are a joke too. Microsoft is falling apart. I used to play everyday at least 5 hours or more a day. Now I only use my x one to watch Netflix or HBO go. I used to look forward to playing every night after work. It's really strange to me because I had such love
for my Xbox and now it is completely gone. I'm really considering on getting a PS4 because I still really enjoy gaming but it won't be on my Xbox.

It's not just live on the consoles. The website is full of problems too. When it wouldn't let me download some dlc (error message of service isn't available came up), I figured I'd try to log into the website, and remote order the download.

Aside from the site being horribly laggy and slow, when I get the point of "send your email a code for verification"....they never send one. I've received them in the past, haven't changed a thing on my email settings/antivirus/pc, yet....they send nothing
no matter how many times I tell them to or how long I wait.

You are not wrong, everything tied to Live seems to have collapsed into useless-ness over the past week or so.

If you want to use hacks and mods go buy a PC.