Xbox live gold

What the hell microsoft. I renewed my membership for 12 months back in january this year and yesterday its telling me its ran out!!!!!????? SORT YOUR DAMN COMPANY OUT. NOT TOO LONG AGO ASWELL MINEY WAS TAKEN FROM MY ACCOUNT FOR GAME PASS WITHOUT ME EVEN
KNOWING. YOU CANT JUST NOT TELL ME WHEN ITS OVER INSTEAD OF TAKING MONEY FROM ME. MY QUESTION IS WHY ARE YOU DOING THIS AND HOW AM I GOING TO GET MY GOLD BACK AFTER I GOT IT FOR 12 MONTHS?? AND ONLY HAD IT FOR 3 UNTIL IT SUDDENLY ENDED WHILE I WAS PLAYING
THE GAME?????????? EXPLAIN YOURSELF

:)