Xbox live gold subscription stopped working?

ChrisDeady · Nov 3, 2018

Hi,

My son has had a few issues with xbox one live not working the last week. The error code came up and he was advised to reset his account. He has done this but now he has no access to xbox live. We paid for a 12 month subscription back in May this year. The
billing for this shows up on my account in family. Any ideas how to get his account back to using the Live that we have paid for?

Regards

Chris

:)

FireRanger39049 · Nov 3, 2018

My subscriptions for Xbox Live Gold stop working

my Xbox subscription for Xbox Live Gold stopped working

omar_ · Nov 3, 2018

1 year Xbox Live Gold - $36

xbox live 12 months gold subscription card gold pl eu us for 33$ (PL/EU/US)
Xbox Live - Buy 12 Months GOLD Subscription Card (Global)

XBF Ezra G · Nov 3, 2018

Hi Chris,

Thanks for your post. It could be that the console just needs to refresh, to do so, try completing a hard reset using the steps below.

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn on the Xbox One.

Let us know how this goes, thanks again!

Tormaz

Hello!

Game pass is like Netflix for Video games. Games with gold is part of the Xbox Live Gold subscription service. The games are only "free" if redeemed during the specified time. They also may stop working if your subscription elapses.

XBF Ezra G

Hi Chris,

Thanks for your post. It could be that the console just needs to refresh, to do so, try completing a hard reset using the steps below.

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Let us know how this goes, thanks again!

medium bloke

Here's how to stop your membership from renewing, meaning you'll no longer be charged for your membership, but you will be reverted to silver, and lose gold member features.

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support.xbox.com/.../cancel-xbox-live-gold-subscription

WPAK

Hi there,

Be sure to turn off auto renewall on the subscription, this will stop renewing at the end of the subscription. See this link for the how to:

support.xbox.com/.../cancel-xbox-live-gold-subscription

-

If that isn't working or If you want to cancel the subscription immediately then you will need to contact Xbox Support. Use this link to contact them:

support.xbox.com/contact-us

medium bloke

Unfortunately, you cannot delete an account completely. You can just stop using it, but it won't be deleted. From the looks of it, you're not an Xbox LIVE Gold Member, so you won't need to cancel a subscription, but if you need to cancel a subscription to
another account, you can visit this link:
support.xbox.com/.../cancel-xbox-live-gold-subscription

Xbox live gold subscription stopped working?