XBOX Live Gold subscription is valid, but can't play multiplayer or get Games With Gold

Hans Christian Kock · Sep 10, 2018

My XBOX Live Gold is valid until 2020. I can verify that under "My profile" on the XBOX. But on the home screen, it says "Get gold", indicating that I haven't got gold, and I can't access any online multiplayer content from any game.

I have been playing on this XBOX One for years, and it has worked fine. Suddenly it just doesn't. What has changed...?

:)

CrazY1985 · Sep 10, 2018

Can’t stay in games or Xbox party

Are you sure you have a valid Gold Subscription?

You can't join multiplayer games or party's without it.

andyc14s · Sep 10, 2018

Xbox Live problems

I can't seem to join any online multiplayer games even though i have a valid xbox live gold subscription that expires in 2018. Is this a fault with xbox live, my account or something else? Any help would be great as microsoft themselves have been pretty
useless so far!!

Echo4Ent · Sep 10, 2018

You can try to remove, and then re-download your profile via these instructions : Add or Remove a Microsoft Account on Xbox One

If that does not work, please contact support : Contact Us | Xbox Support

Good Luck!

CrazY1985

Are you sure you have a valid Gold Subscription?

You can't join multiplayer games or party's without it.

Echo4Ent

You can try to remove, and then re-download your profile via these instructions : https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one

If that does not work, please contact support : https://support.xbox.com/contact-us

Good Luck!

Jurgen1488

Hey,

If you want play only Single player mode, so you don't need Xbox LIVE Gold subscription.

But if you want play multiplayer, you will need Xbox LIVE Gold subscription.

On every multiplayer mode in every game, you need Gold subscription.

XBF Aicha T

Hello There! if you want play multiplayer, you will need Xbox LIVE Gold subscription.

On every multiplayer mode in every game, you need Gold subscription

#knockcozy

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that to play a paid online multiplayer game it is required to have an active Xbox Live Gold subscription, Jake. You may be asked for an Xbox Live Gold subscription or Xbox Game Pass Ultimate.

The reason why Xbox Game Pass Ultimate is also an option is because it includes Xbox Live Gold subscription, but will depend on you if you will just get the Xbox Live Gold individually.

I am having the same issue with dbd and I know 100% I own the game both physically and digitally. I can play other multiplayer games such as Overwatch, so I know my Xbox Live is still valid/working. Any suggestions?

XBOX Live Gold subscription is valid, but can't play multiplayer or get Games With Gold