Xbox live gold stopped working

IXander9 · May 6, 2017

hello,

I got a 1 year gold membership in September and it worked as intended until recently. Whenever I try to play online or check out games with gold, the system tells me I need to buy Gold. But when I go to memberships or subscriptions I can see that it is still
valid and active until next September..

I tried hard reset, and singing out. Nothing does it.

Thanks in advance for your help.

:)

FireRanger39049 · May 6, 2017

My subscriptions for Xbox Live Gold stop working

my Xbox subscription for Xbox Live Gold stopped working

OREO GANGSTER70 · May 6, 2017

Problems with Xbox Live sharing

My Xbox Live Gold sharing has stopped working I have no idea why. Please help.

Misses Quinzel · May 8, 2017

Hey there, IXander9!

I'm sorry to see any issues with your Gold subscription! You mention signing out, but have you tried

removing the account fully and re-adding it back on? That generally solves these type of syncing issues with the system.

Let me know how that goes! If you're still running into issues, we'll work together to figure out what might be going on.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

ElektraSC

Yes, It was working well on August 27 then on August 28 the Xbox live gold membership stop working.

Misses Quinzel

Hey there, IXander9!

I'm sorry to see any issues with your Gold subscription! You mention signing out, but have you tried

removing the account fully and re-adding it back on? That generally solves these type of syncing issues with the system.

Let me know how that goes! If you're still running into issues, we'll work together to figure out what might be going on.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

BigBalrog

I have the same issue since yesterday. It just stopped working even though i have bought a 1 year membership that's far from over. Did you manage to fix it?

mifkill

in Russia to receive the support just is not real !!!

I have the same problem, the status of Gold worked two hours on the console can not see it !!! This fraud, money removed, and do nothing !!!!

SingCongButas25

Hi Talgrex!

I'm sorry about your issue right now. I would recommend trying to contact chat or phone support so they could verify your account if the subscription got cancelled or not. You're actually not showing as gold so there can probably an issue with your current
account.

Also, I would recommend using a pc/laptop when contacting chat support. Mobiles or ipads/tablets have issues getting disconnected randomly. Not sure why that happens most of the time, but I would suggest using stable devices to open a chat.

Xbox live gold stopped working