Xbox Live Gold Renewal Promotion

My Gold is about to expire and in a tempting offer on my Xbox dashboard it said that if I renewed through the in-dash app, my 12 month subscription would be 39.99 instead of 59.99. However, when I push the "Renew Gold now" button it takes me to the Deals
with Gold page where the price is the original 59.99. Am I doing something wrong here? Any help would be greatly appreciated.

:)

 

Gold Membership Codes

I haven't seen any of those coupon offers that you mentioned, however I do see coupons advertised on the Xbox Live dashboard all the time for a certain percentage off when you renew your membership. I think the best offer I've seen yet is for half off, if you renewed your membership that day.

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

I have seen this issue with two other individual inquiries to @xboxsupport so it does appear to be an issue with multiple users.

 

So.. False advertising? That's a let down

 

I wouldn't really say false advertising. More of the system not adequately applying the discount currently at checkout. I had an issue where a game discount wasn't applying once, and contacting support they were able to apply it from their end...I would
definitely recommend contacting support at Contact Us | Xbox Support to see if they can apply the discount from their end.

 

Well that's the thing, I contacted support and they said the promotional team on this forum would be able to assist. She told me she had no control over that.

 

That's strange that you would be sent over here, considering no user on this forum has access to your account.