Xbox Live Gold Renewal Promotion Disappeared

Hello,

I turned on my Xbox today and went to renew my membership because it is set to expire tomorrow. I was hoping to renew at the offered discounted price of $35.99 for 12 months but unfortunately when I went to renew I was being asked to renew at full price.
The offer still seemed to be available on the dashboard as it was displayed where the Gold members banner typically is (on the right side) but once I went in to renew, it wasn't there.

I want to take advantage of this promotion as soon as possible so that I don't have any interruption of service.

Thank you,



:)

 

Gold Membership Codes

I haven't seen any of those coupon offers that you mentioned, however I do see coupons advertised on the Xbox Live dashboard all the time for a certain percentage off when you renew your membership. I think the best offer I've seen yet is for half off, if you renewed your membership that day.

 

How to Renew your Xbox LIVE Gold Membership

Overview of Xbox LIVE Renewal

When your current Xbox LIVE Gold Membership is about to run out, you will get a renewal message on your screen.

• Month-to-month membership- Notification comes 15 days in advance
• 3 or 12 month membership- Notification comes 30 days in advance

Xbox LIVE membership can be renewed using a credit card, a debit card, or a Prepaid Gold Membership Card.

If your automatic membership renewal (auto renewal) is set to off, you can purchase a new subscription or use a prepaid membership card to renew your Xbox LIVE Gold Membership.

Renew with a payment option by purchasing a new membership:

Steps to Follow

1) Use your Xbox LIVE gamertag to sign in.

2) Under Settings, select Account.

3) Proceed to Your Memberships, and select the membership that you currently have (for example Xbox LIVE Gold)

4) Select Modify Membership and you will be presented with a list of renewal options. If you are on an Xbox LIVE Free Membership, you can choose to upgrade to Gold Membership.

5) Select a membership option, then Confirm Purchase.

Once you have confirmed your purchase, the following will happen:

• The payment option you are using will be charged immediately.
• The time subscription plan you have just purchased will be added to your remaining subscription time.
• Your Xbox LIVE Gold Membership will be activated and auto renewal turned on.

Take note:

If you use a credit card as your payment option, you cannot remove it on file until your current membership expires.

There is a procedure you can follow to add or change your Xbox LIVE payment option.

Renew with a prepaid membership card

It is possible to renew your Xbox LIVE membership using a Prepaid Microsoft Gold Membership Card. This card is available at retail locations.

If you choose to redeem a prepaid Xbox LIVE membership code, you will be added time to your existing Xbox LIVE membership, while your renewal settings will remain unchanged.

How to turn on auto renewal (for existing membership):

If you are already on Xbox LIVE Gold of Family Pack membership and you want to turn on auto renewal without purchasing new membership, you should contact Xbox Support.

How to Troubleshoot Xbox LIVE renewal:

If there are issues with your Xbox LIVE account, you might receive the following messages. The solutions are provided below:

• Error: Your credit card has been declined several times by our billing service.

This means that your credit card has expired, or the information on it has been changed. To solve this problem, there is a procedure you can follow to change payment option for Xbox LIVE membership.

• Error: 8015d080

In case you receive this error message, you need to contact Xbox Support.

 

Last night my Gold expired despite it being paid through the end of today.

 

Hey, IncrediRoe!

Gold expires based on the GMT time it was renewed. This can cause some confusion around end dates, but I can assure you it ends the same way on everyone's account. To ensure you know when it's ending, be sure to check the email that's sent when you're Gold
is ready to expire.

Sometimes ads may appear on the console even after they have been removed; this is generally due to caching. The unfortunate side is that you will need to purchase Gold at full price if it's no longer showing the offer as these are limited time offers.

If you have any other issues purchasing Gold or redeeming a Gold token, please post up a new detailed post so that we can dig into it further. Thanks for understanding!

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Xbox Forums Staff



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