Xbox live gold - redeem code for free 1 month

UPDATE: - I just spoke to MS support over chat, they basically cancelled my gold ... then emailed a 1 month xbox live code to me. I thought they were giving me a free month as compensation but it seems theyve kept the money, cancelled the gold and then sent
me a 1 month code to redeem. So no compensation but that fixed it for me.

no, it just says that the code is invalid. same goes to my 1 month xbox live gold redeem code. =(

Couldn't redeem the code for 1 month free xbox live gold. An error occurred while completing this operation. Error code as below. Kindly adv. XbosPurchase 619afe62-a301-43cb-b6da-9b645c922ead 2013/12/16 - 14:38:12 UTC

Hello.

I recently purchased an Xbox Live Bundle from Best Buy. Within the bundle, it came with
1 month free pass fro Xbox Live Gold, 1 month free pass to Xbox Game Pass, and the new Star Wars Jedi: Fallen order for download. All of the codes for each of the passes were still active, except for the new Xbox Live Gold pass I received.
Can I get a new code since i just purchased this and expected it to be active still once I received it?

https://beta.support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Or call in to an agent

Couldn't redeem the code for 1 month free xbox live gold. An error occurred while completing this operation. Error code as below. Kindly adv. XbosPurchase 619afe62-a301-43cb-b6da-9b645c922ead 2013/12/16 - 14:38:12 UTC

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