xbox Live Gold promotion of late June, 2018 did not get fullfilled

On or about June 11, 2018 I was offered a 3-month subscription to Live Gold for $25, which was to include a voucher for another 3 months that would be emailed to us. I made the purchase. The subscription runs out 9/11 (tomorrow). We have not yet received
the promised voucher. How can I get the voucher or otherwise resolve this problem?

:)

 

Buy 3-month Xbox Live and Get 3-month free - didn't receive bonus months

Good evening,

I was asked by your online chat team to post here to resolve the issue of not having received my bonus 3-month Xbox Live Gold subscription, which I qualified for after purchasing a subscription during the offer period.

Here is the advice from your online chat:

"Thank you for waiting, I have noted on your account and verified that you are qualified for the said free 3-month promotion for Xbox Live Gold. You may create a post on our Sales & Promotions page using this link below so our Sales & promotions support
can send you the said 3-month Xbox Live Gold that you should've received last June 20th."

I've been on two online chat sessions and still not had this resolved. Here is the offer detail:

Buy 3-month Xbox Live and Get 3-month free - terms & conditions: Offer of free 3 month Xbox Live Subscription valid from 7 June 2018, 00:01AM local time to 17 June 2018, 11:59PM local time (“Offer Period”). Available only in the Microsoft retail and online
stores in Australia and in the online store in New Zealand. Offer subject to the purchase of a 3 month Xbox Live Subscription during the Offer Period. Requires valid promo code. Promo code will be sent out 20 June 2018, 09:00AM (AU), 11:00AM (NZ). Code must
be redeemed by July 31, 2018.

I've checked my Xbox Live Messaging and there's nothing in there either.

I'm hoping this can be sorted on my third contact attempt.

FWIW, I also watched the E3 briefing from the beginning - for at least the first 30 minutes - even made a couple of comments during it on the Mixer chat - and didn't receive the Mixpot. That said, my key concern is the extra 3-months of Xbox Live Gold. Had
the offer not been there, I wouldn't have purchased a short membership like that (previously I have purchased 12-months).

Looking forward to a resolution.

 

Xbox live gold

I purchased 12 month Xbox gold March first of 2018 and it has worked fine until today (June 16, 2018). Every time I try to play an online game, a pop-up appears saying I must purchase Xbox live gold in order to play.

 

Contact support on :- Contact Us | Xbox Support

You will need to confirm your details and the account that purchased on the special offer and they will be able to check your account for this, sometimes the code is sent as a message to your XBOX to the console, have you checked there.