xbox live gold prepaid card is not working

hey can someone help me i bought a prepaid Xbox live gold card and i put it in but it says i have it but when i go to play online or make/join a party it says i need to buy Xbox live gold again.

:)

 

Gold subscription does not except prepaid cards.edit

I have used prepaid visa/mastercards in the past and they have worked. I never tried for a gold sub though because I would never pay full retail price for a gold sub

 

Gold subscription does not except prepaid cards.edit

Doesn't trust banks or credit card companies. Tries to use their pre-paid cards.

I fear for this person's future when they try to buy a house with no credit. Maybe they are rich and will just buy it out right with their mattress money.

As for a solution to your problem, use your prepaid card from a company you don't trust to buy a 12-month or 3-month Xbox Live Gold card from the store.

 

Hi there,

please double check http://account.microsoft.com/services to see if the subscription is showing there.

If the subcription shows, try the following steps

1. Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
2. Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console
3. Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at Contact Us | Xbox Support

Let us know the results